Legal Operations Associate

We are seeking a collaborative, motivated, high performing and organized Legal Operations Associate with a strong service mindset, adaptability, collaboration skills, a love for learning, and a passion for innovating legal service delivery to join our dynamic legal team. This role will play a crucial part in streamlining our legal processes, improving efficiency, effectiveness, and supporting our legal department in delivering exceptional legal services.

This position is hybrid and will be located out of our Winston Salem, NC headquarters.

Process Management:

• Optimize legal workflows and processes.

• Develop, implement and document standardized processes to enhance operational efficiency.

Data Management:

• Ensure data quality and integrity by implementing data governance standards and best practices and protect sensitive legal data by implementing appropriate security measures.

• Maintain, cleanse and improve legal data and records from various sources to ensure accuracy and accessibility.

• Perform data mining and analytics to identify trends, patterns and opportunities for improvement.

• Develop legal data dashboards and data visualization to extract insights and inform data-driven legal strategic decision making and customer satisfaction.

• Track key performance indicators (KPIs) related to legal operations, such as matter turnaround times, legal spend, and contract negotiation efficiency.

Project Management:

• Coordinate with internal and external stakeholders to ensure project timelines and deliverables are met.

Outside Counsel Management:

• Assist in managing relationships with external service providers, including law firms, by conducting invoice reviews and analysis, and ensuring compliance with outside billing guidelines.

Technology Implementation:

• Evaluate and implement legal technology tools to streamline processes and improve efficiency.

• Provide training and support to legal team members on the use of legal technology.

Compliance:

• Ensure compliance with relevant legal and regulatory requirements, including data privacy and cybersecurity regulations.

• Assist with internal audits and compliance reviews.

Required Qualifications:

• Bachelor's degree in a related field

• 3-5 years of experience in legal operations or a similar role

• Strong organizational and time management skills

• Knowledge and experience in legal data analytics and tools

• Proficiency in Gsuite (including Google Charts), Microsoft Office Suite (including Excel)

• Proficiency in Salesforce and legal technology tools (e.g., contract management software, e-billing)

• Excellent written and verbal communication skills

• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in a corporate legal department

• Experience with the execution of software integrations

Individual Competencies:

• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.

• Personal Credibility: Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.

• Self-Awareness: Possesses an honest understanding of own values, desires, thought patterns, motivations, goals and ambitions, emotional responses, strengths and weaknesses, opportunities and limitations, and effect on others. Is willing to improve through feedback, insight, and perceptions.

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.

• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

• Establish Focus: The ability to develop and communicate goals in support of the business' mission.

• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

• Collaboration: Works collaboratively with others to achieve group goals and objectives.

• Effective Execution: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 10 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

• Occasionally required to remain in a stationary position.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

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We are an Equal Opportunity Employer, including disability/vets.