Legal Office Support Services Lead

Ricoh Americas Corporation Minneapolis , MN 55415

Posted 11 months ago


Will lead the operation of office support services within legal environment. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. This position is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting the site operations with any of the following office functions: copy, production, and scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control.



Possess the legal background to understand client matter work flow, such as:

  • Charge back to firm and/or clients for work, supplies, hours, etc.

  • Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).

  • Familiar with legal records management processes.

  • Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.

  • Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).


  • Responsible for the effective implementation and management of the RICOH Service Excellence methodology.

  • Assists in the daily tasks and operations as per the customer contract.

  • Handles formal contact with the customer daily.

  • Handles highly confidential documents that may be time sensitive.

  • Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment.

  • Responsible for understanding the law firm structure and hierarchy while interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners).

  • Responsible for job accuracy on project work that may require an expedient turnaround and have a tight deadline.

  • Provides training on workflow and machine operations when necessary.

  • Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies.

  • Operates shifts and maintains quality of work to comply with audits and deadlines.

  • Meets quality and deadline standards by the effective use of job scheduling practices.

  • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

  • Facilitates resolution of issues concerning pricing, orders-in, and invoicing.

  • Maintains positive internal working relationships with all department employees by communicating in a professional manner.

  • Completes site reports and other paperwork on time and accurately.

  • Completes month-end management report.

  • Assists the account manager with review of the monthly financial reporting.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires a high school diploma or GED and 2+ years of experience in a related field.

  • Minimum of 2 years experience in the legal industry is strongly preferred.

  • Preferred experience with different types of law and the different departments such as: criminal, civil, corporate, real estate, bankruptcy, intellectual property, etc.

  • Preferred computer experience and proficiency working with programs such as: Word, Excel, PowerPoint, Adobe (pdf), and legal software.

  • Preferred experience in delivering classroom and/or informal training sessions.

  • Preferred experience in operation of the most advanced machines, performing complex jobs.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Legal Office Support Services Lead

Ricoh Americas Corporation