Legal Knowledge Management Analyst
New Providence, NJ or Home-Based
XpertHR is looking for a tech-minded legal professional to assist with the development and implementation of content on an AI-powered solution for human resource and people professionals. This person will be an integral component to the team, helping to support the process and scope of our product's knowledge.
You will be part of XpertHR's award-winning content team, but will work cross-functionally with the product, tech and design teams. This position will act as a subject matter expert, assisting to help develop and implement new product offerings and provide ongoing support to those offerings.
Gather, review and curate content for our AI algorithms and models
Work with product and tech squads to ensure product goals are met and to identify and resolve gaps of knowledge
Evaluate results of AI-derived processes to train and hone efficacy and accuracy of algorithms and recommend resolutions to product and tech teams
Tag content with appropriate metadata to help inform and enable tech processing
Document work in line with change management procedures
Organize and classify our knowledgebase to ensure it is effective for our users
Identify, manage and structure taxonomies
Collaborate with the UX team on content organization, navigation, site maps and information design
Offer a content strategy perspective throughout the product development process, influencing strategic decisions across product to improve the overall experience and ensure consistency
Utilize keen legal knowledge and close attention to detail to identify risks and accuracies of legal tech solutions.
Working with product and technology teams, build scalable information tagging and processing and QA/QC systems and processes to take a new product to market stability and strength.
J.D., Senior Level HR Certification (e.g. SPHR or SHRM-SCP), or equivalent degree or practical experience preferred
B2B editorial experience at a product-driven company with a global base preferred
Strong ability to process large and complex text-based and legal-based information
Experience supporting new product development from concept to go-to-market
Strong ability to analyze complex problems within applications and the ability to work with other areas to isolate and resolve the problems to avoid future occurrences
Strong proofreading, editing, and writing skills with ability to understand and edit content about complex workforce issues clearly and simply.
Keen understanding of information tagging, enrichment and back end systems; and ability to understand benefits and risks of tech-enabled information solutions
Very close attention to detail and accuracy
Self-motivated with excellent organizational skills to track productivity and ensure that content plan milestones are met
Ability to constantly collaborate with and support cross-functional team members in a matrix workplace, leading small groups when necessary
Ability to work with content management systems to upload, edit and manage online content
Demonstrated proficiency with Microsoft Office
Ability to achieve consistency by following, maintaining, and evolving content standards
Entrepreneurial spirit, with a willingness and ability to build new processes and systems from scratch, to scalable, reliable solutions.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.