Legal Intake Specialist - Nashville, TN

Stericycle Nashville , TN 37201

Posted 6 days ago

Strong verbal and written communication skills, specifically spelling, grammar and diction.

Pleasant and caring, professional phone voice.

Strong active-listening skills.

Strong typing skills (speed and accuracy)

Strong computer skills, specifically in Windows environment.

Ability to work a flexible schedule including nights, weekends and holidays.

Minimum of a High School Diploma or GED, College Students welcomed.

Bilingual Spanish A Plus!

At Legal Intake Professionals our purpose is connecting people who need help with lawyers who can help, and we are not "just another call center" or an "answering service for lawyers." Our intake specialists perform legal intakes, gathering detailed, case type-specific information about potential client cases, helping injured people get the legal help they need. We strive to create a workplace where great people can do great work.

We offer opportunities that allow employees to develop their skills and move up in the organization. Our employees receive the training and resources to be excellent performers, and are rewarded financially as they grow. At Legal Intake Professionals, our vision is to provide 100% legal intake for firms that value legendary empathy, consistent professionalism, and to provide total focus on every call.

We want our people to love coming to work, to take pride in delivering our vision, and to feel valued for their contributions. If you want to be a part of a growing company with an inspired vision, a unique workplace environment, and opportunities for professional growth and competitive compensation!



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Legal Intake Customer Service Supervisor Nashville TN

Stericycle

Posted 6 days ago

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 •Education equivalent to an Associate's Degree in Business Administration or Management, or the equivalent in related work experience, demonstrating knowledge in problem resolution call center management. Some experience with CRM technology and a work history dedicated to the service industry. * Three or more years of experience in a customer service/customer retention/sales environment, or the equivalent in related work experience, demonstrating sound judgment and initiative to satisfy customer requirements. * Experience in the Supervision or management of a problem resolution call center environment, preferred, and coupled with demonstrated experience in process improvement, project management and quality assurance. * Demonstrates good knowledge of Microsoft Office. The Legal Intake Customer Service Supervisor oversees the day to day operations of the multi-channel contact center, assuring CE metrics are met and that customers enjoy a positive, professional and complete interaction with all team members. Supports strategic improvements consistent with corporate goals and initiatives, focusing on improving customer retention through a high quality customer experience. Measures and provides appropriate performance and behavioral feedback to assigned team members. Assists in the design or implementation of continual improvement projects. Offers suggestions to management with ideas on how to improve customer interaction, employee morale and streamline processes. * Directly accountable for Individual team member performance, affecting overall Contact Center Performance, Department goals and project objectives. Achieves this through the oversight of work allocation and productivity of individual team members as well as oversees quality performance of individual team members. * Develop Contact Center staff through effective hiring, coaching, evaluative performance feedback and guidance. * Provides support to the Customer Experience team to develop, coordinate and implement process and quality improvements in the Contact Center environment. * Assists in developing new initiatives and makes recommendations for change, based on proactive and reactive business needs, focusing on improving the communication, timing and impact to the customer and the employees in the contact center environment. Supports members of the CE team to implement change. * Addresses assigned customer issues timely and effectively. * Develop sound communication and working relationships with other cross functional processes, acting as a liaison to advise managers of needs for improved cross functional processes. * Establishes improved avenues of customer interaction and communication, utilizing existing or assisting on the development of new technology, programs, processes and reporting. * Accurately administers payroll functions. * Proactively manages manual or automated Workforce Management and Queue assignments, assuring staffing meets the demands of call volume * Performs other related duties as required or requested. Stericycle Nashville TN

Legal Intake Specialist - Nashville, TN

Stericycle