Legal Assistant

Summary of Position

The Legal Specialist is responsible for preparing case files for court hearings, entering court depositions including order entry, and completing actions on referrals from Staff Attorneys for court follow-up actions. This individual represents YoungWilliams and the State Agency by providing outstanding customer service and accurate follow-through actions for all inquiries and referrals.

Essential Job Requirements

• Facilitates efficient court activity and legal case management by serving as interface between the Establishment, Enforcement and Interstate Case Managers, Attorneys, Clerk of the District Court and Sheriff's Department
• Contacts necessary parties as needed for court activity
• Generates all legal pleadings
• Assists attorneys with case management to ensure timely and proper case progression
• Ensures necessary federal and state elements are included in all legal filings
• Schedules hearings for attorneys
• Assists attorney in court when needed
• Provides customer service to child support staff and the community
• Performs data entry in the state system as needed
• Performs miscellaneous duties related to general case handling in all aspects of the legal system
• Regular and timely attendance
• Other duties as assigned

Required Education

High School graduate or GED; Associate's Degree preferred

Required Experience

• Knowledge of federal and state child support policies and procedures

• One year experience with the judicial process involved in the enforcement and establishment of child support orders preferred

• Excellent customer service skills

Required Skills

• Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternate solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
• Multi-tasking: Able to work in a fast-paced environment by prioritizing and multi- tasking.
• Able to meet deadlines with a high level of creditability, integrity, professionalism, customer service and motivation.
• Detail Oriented: Must pay particular attention to details in all transactions to ensure accuracy, completeness, and timeliness.
• Customer Service: Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to request for service and assistance.
• Communication: Speaks clearly and persuasively in positive or negative situations. Listens and when needed, gets clarification. Practices active listening skills to determine the nature of the problem/call. Practices excellent telephone and written communication skills including voice tone and grammar.
• Teamwork: Contributes to building positive team morale.
• Attendance/Punctuality: Is consistently at work and on time. Ensures work responsibilities are covered.
• Excellent organizational, written, interpersonal and verbal communication skills
• Ability to execute many complex tasks simultaneously
• Self-motivated with the ability to prioritize and make independent decisions
• Knowledge of federal and state child support policies and procedures
• Ability to provide positive interaction with customers and the public in a courteous and professional manner