Weltman, Weinberg & Reis Brooklyn Heights , OH 44131
Posted 2 weeks ago
$2k Retention Bonus during your 1st year of Employment!
Are you looking to start your career in the Legal field or continue a career in customer service?
We are currently seeking a Legal Account Resolution Specialist to join our subrogation team in Brooklyn Heights.
Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.
They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; preparing files for additional legal action is an important responsibility in this role. If you have a strong focus on customer service and learning paired with excellent technical skills, please read on and apply to be considered.
Schedule:
Responsibilities/Duties/Functions/Tasks:
Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
Makes decision for next activity on consumer file and monitors files for required documents
Follow-up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
Complete all required training applicable to assigned position
Additional duties as requested or required
QUALIFICATIONS:
High school diploma or general education degree (GED)
1-3 years relevant business experience or an equivalent combination of education, training, and experience
Type 30 wpm with accuracy
Consistently achieves 85% or better on monthly revenue goals
Knowledge of basic computer operation, including internet research
Maintains composure in difficult situations
Communicates effectively verbally and in writing
Must pass background check and drug screen
Bilingual Spanish speaking is a plus
Compensation and Benefits:
$17.00/hr.
Unlimited monthly bonus opportunities
Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
Promotional opportunities from within the firm
Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
Earn incentives through monthly contests in a fun team environment!
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EOE Statement: WWR is an Equal Employment Opportunity employer.
Weltman, Weinberg & Reis