Leave Specialist (Remote)

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Summary

Direct management of leave of absence cases from start to finish. Caseload of over 100+ active leave requests for all 50 states plus Canada. Case management includes intakes via phone or system, supplying forms, reviewing submitted medical certifications and approving/denying leaves while educating and informing employees and managers on the process. We do not use a third party for case management it is all in house.

Provide guidance and support to managers and employees to address any inquiries or issues related to leave of absence and ensure employees' positive experience. Serve as the primary point of contact for managers and employees throughout the leave of absence process. Process and approve leave of absence transactions in Workday.

At Ryder, the Leave Specialist handles leave processes from beginning to end and is the internal subject matter expert. Our roles support the entire US and Canada. We do not use a third party for leave processing, we are seeking a candidate with HANDS ON experience of the full leave cycle. Spanish speaking is a plus+. In addition to case management, phone coverage of incoming call queue to the Leave department is required. The Leave Specialist will perform a variety of both routine and complex administrative and professional work. Serve as a subject matter expert on the leaves process as well as State and Federal leave laws.

REMOTE work from HOME

Essential Functions

• Facilitate the leave of absence process Company-wide. Perform individualized leave assessments, resolve issues, and escalate cases as appropriate

• Monitor work queues appropriately and prioritize cases as required. Manage extensive phone, email, and case management communications with employees and managers, with the ability to multitask across cases.

• Process and approve leave transactions in Workday (requests, returns, modifications) accurately and quickly.

• Maintain information/documentation in case management system to track and ensure accurate and timely case management.

• Provide counseling and coaching for managers and employees around taking leave, types of leave and eligibility, as well as modifying leaves to ensure a smooth transition and leave process.

Additional Responsibilities

• Identify areas for continuous improvement within internal operations, processes, etc.

• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences.

• Performs other duties as assigned, including participating in other activities, projects and growth initiatives within the Compliance or Employee Services area.

• Performs other duties as assigned.

Skills and Abilities

• Strong knowledge of federal and state absence laws and regulations

• Strong organizational and analytical skills

• Strong written, verbal communication and interpersonal skills

• Ability to establish and maintain effective working relationships with employees, managers and HR teams

• Ability to handle confidential, sensitive, and personal information appropriately

• Ability to work in a timely and organized manner to meet mandatory deadlines

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Ability to work independently and as a member of a team

• Strong knowledge of federal and state absence laws and regulations advanced required

• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required

• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required

Qualifications

• Bachelor's degree required or equivalent experience in Human Resources or related field

• Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required

• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required

• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required

• One (1) year or more Experience in high volume, complex case management required

• Strong knowledge of federal and state absence laws and regulations advanced required

• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required

• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required

• Professional in Human Resources (PHR) Certification

Travel: None

Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant's skills; prior relevant experience; certain degrees or

certifications, etc. The salary for this position ranges from $55K to $60K

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: HR Compliance

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

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