At The Standard, you'll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let's work together.
Functional Job Summary:
Secure and analyze information to approve, deny, manage, and track all complexities of certified and reported leaves, including federal and statutory Family Medical Leave Act (FMLA), state company specific and other leaves. Manage workflow and develop appropriate leave management strategies to ensure prompt and accurate decisions and communications to employers and employees. Provide responsive and caring service to all customers.
Investigate, secure and analyze information pertaining to employees' eligibility status, medical condition, occupational or employer requirements, and statutory regulations to accurately determine eligibility for and entitlement to leaves. Identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while administering or tracking leaves within prescribed timeframes and service expectations. Make and communicate eligibility and leave decisions, and report or manage ongoing leaves timely and accurately.
Provide accurate and appropriate leave information to employees, employers, sales offices and other interested parties; resolve issues through effective oral and written communication. Analyze, research and respond to questions and issues, involving the appropriate people within or outside the department or company.
Education & Experience: Diploma or GED required. 2 years of general office and customer service experience required. Leave, benefits or disability claim management experience preferred.
Knowledge & Skills:
Ability to work in a team environment; Interact well with other team members and peers; Actively listen; Escalate issues when necessary; Provide customer centric solutions with exceptional customer service to both internal and external stakeholders; Build rapport with customers, and engage customers; Exercise independent judgment and make effective decisions; Defuse customer conflict; Handle situations with a high degree of professional maturity, sensitivity and confidentiality, which may require negotiation, adaptation of response or some research; Efficiently use software including but not limited to Microsoft Office Applications. Applies acquired job skills and working knowledge of company policies.
Working knowledge of: Federal and statutory Family Medical Leave Act (FMLA), statutory leaves and company specific leaves
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law.
The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.