Leave Administration Specialist

Selectquote Independence , MO 64056

Posted 2 weeks ago

Job Summary:

This position will provide support of the day-to-day operations of employee leave of absence programs. Our ideal candidate is proactive, hands on, and has the ability to work in a fast-paced environment while taking pride in attention to detail and delivering excellent service levels. This individual will have an opportunity to:

  • Deliver an excellent employee experience in the area of leave administration

  • Identify opportunities for improvement to existing processes and procedures

  • Manage leave processes in compliance with federal, state, and local laws

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leave Administration:

  • Manage the day to day administration of the leave programs, including but not limited to: FMLA, ADA, short-term disability, long-term disability, state mandated leaves, and company leave programs

  • Work collaboratively with the absence management carrier, HR, payroll, and other HR functional areas to ensure program administration is consistent and compliant

  • Provide excellent customer service support to employees in relation to leave of absence inquiries and issues

  • Ensure employee leave status is reflected accurately in HR systems, leave administration systems, and timekeeping/payroll through the entirety of the leave

  • Provide support to management and leadership on leave of absence practices and reporting requirements

  • Provide required information as requested to state agencies for statutory disability and leave programs

  • Manage workers' compensation incident reporting and tracking

  • Responsible and accountable for protecting personal health information, maintaining a high level of confidentiality and abiding by HIPAA rules and regulations

  • Maintain a high level of respect, empathy, and professionalism to associates' personal circumstances

  • Facilitate communication between associates, management, HR personnel, and legal, as necessary

General Reporting:

  • Prepare and/or participate in government filings, plan audits, and other reporting requirements as necessary.

  • Provide reporting and analytics on leave data, including trending metrics and identifying key issues and escalating as necessary

  • Prepares monthly, quarterly and annual reports for HR and management

HRIS:

  • Partner with HRIS to assist with leave system implementation and enhancements, providing required employee data and claim information

  • Conducting data audits as necessary to ensure clean takeover of employee data post-implementation

  • Maintain various HRIS systems for leave administration (i.e. UltiPro, PlanSource, Benefits Prime, etc.).

  • Enters, maintains and ensures integrity of data in HRIS

Qualifications

  • 3-5 years' experience in leave administration

  • Experience in a multi-state 500+ employee insurance, financial, or service industry office environment is desirable

  • A Bachelor's degree in a related business field preferred

  • Good understanding of benefit administration and benefit structures

  • Strong interpersonal skills, organizational communication skills and conflict resolution techniques

  • Proven ability to maintain a high level of confidentiality

  • Ability to be both proactive and flexible

  • Proficient in HRIS systems

  • Strong analytical skills and attention to detail

  • Continual learner and improvement mindset

  • Proven time management skills

  • Proficient with Microsoft Office

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Leave Administration Specialist

Selectquote