POSITION: Leasing & Marketing Manager (Full-time, Non-Exempt)
DIRECT REPORT: Property Manager
The Leasing & Marketing Manager is responsible for assisting the Property Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, resident relations and functions of the property. The Leasing & Marketing Manager strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.
RESPONSIBILITIES (Including but not limited to)
Utilize company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
Maintain and perform upkeep of the tour route to ensure curbside appeal.
Assist residents with day to day tasks, as a part of the property's concierge program.
Participate in Cardinal U training as required.
1-2 years of customer service and sales experience
Strong communication skills
High-energy and enjoys a fast-paced environment
Enjoy and take pride in providing excellent service
Excellent customer service skills warm, friendly and helpful in person and on the phone
Basic computer skills: typing and writing ability for correspondence, memos, etc.
High School Diploma or equivalent
Available to work evenings and weekends
Ability to embody the Cardinal Culture and Cardinal Core Values every day
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet.
The employee must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Rare or regular travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Cardinal Group Companies