Leasing, Manager

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The Leasing Manager is responsible for providing leadership, direction, and oversight in the day-to-day operations in the Leasing Department of a Main Street Renewal branch office by ensuring all marketing, screening, and leasing processes are completed timely (meeting weekly Service Level Agreements) and in compliance with all local, state and federal laws, as well as all company policies and procedures.

• Monitor and convey weekly Service Level Agreements for branch leasing team and assure each goal is met by management of applicants, leads and prospects reporting; as well as monitoring leasing agents sales tactics and efficiency

• Ensure all Leasing Department employees are knowledgeable of and in compliance with company procedures, referred to as Branch Best Practices (which includes all local, state and federal laws), by sufficiently training all staff and by the use of corporate reporting and audits

• Oversee property marketing quality and ensure all homes are being held to company standards and are move-in ready by managing the Leasing Field Agents and utilizing company checklists for the property (leasing) certification and marketing photos; as well as, scheduling all move-in inspections and monitoring that all work orders and repairs are completed prior to resident occupancy

• Assist direct reports with any escalated issues by researching, problem-solving, and utilizing customer service skills

• Responsible for providing Corporate extensive information, including recommendations for rental comps and target rent, on all aged marketed properties by performing weekly property walks; gathering applicant and prospect data both from reports and discussions with Leasing Agents; and researching through online syndication websites

• Responsible for Leasing Department employee training, disciplinary actions, and performance reviews while promoting a positive work environment

• Create move-out calculations and assess damages by utilizing pictures and inspections from the branch Construction team

• Promote resident retention by assisting with the renewal program, including providing feedback to Corporate recommendations, communicating and following-up with current residents, and ensuring proper execution of new renewal leases

What you'll need to have:

• Must be a Licensed Real Estate Agent for a minimum of 1 year (prefer a minimum of 6 months in the state corresponding to the branch)

• Bachelor's degree preferred or a minimum of 2-4 years with sales/marketing experience in the Property Management industry

• Must have a current and valid driver's license

• Management experience within the leasing field with a minimum of three direct reports

• Possesses excellent communication and people skills

• Ability to create, maintain and convey data of applicant, prospect, and leasing reports to staff, as well as effectively communicate reporting to Regional Property Managers

• Proficient with Microsoft Office, including Outlook, Excel, and Word; as well as prospect and resident management systems

• Must be able to multi-task in a fast-paced work environment

Just a few other things you should know

• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

• Travel to our properties around the metro area may be required.

• If needed onsite, must be willing to drive personal vehicle to field location.

• This is a full-time position, with typical days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Our full-time employee benefits include:

• A competitive compensation package, annual bonus, 401k match

• Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day

• Employer-paid benefits (medical, dental, vision, health savings account)

• Professional career development and reimbursement

• Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave

• Backup childcare offered through Bright Horizons

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.