The park on one side, the city on the other. You at the center of it all, living life to the fullest. Balfour at Riverfront Park is one of our Denver retirement communities, and fronts the 17-acre downtown Commons and Confluence Parks, with the Platte River and Cherry Creek nearby. And just steps away from the vibrancy, conveniences, and amenities of the city of Denver. Senior living communities with an urban location with an independent, assisted and memory care continuum is quite rare nationally. In Colorado, it is unique.
ESSENTIAL JOB RESPONSIBILITIES:
Meet or exceed monthly company/community sales standards.
Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
Develop and maintain relationships with potential referral sources and conduct on-going field visits.
Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential.
Research and maintain current information on local competition and new services and competitors entering the marketplace.
Accurately track move-ins, move-outs, transfers and quantity vs. quality of referral activity, determining appropriate follow up actions.
As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations.
Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
Attend and participate in core Balfour sales training events and maximize techniques to grow census/revenue.
Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate special events.
QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:
Experience with motivational interviewing techniques preferred
Must demonstrate competence in the following areas:
Ability to connect and build trust with clients and their circle of influences
Ability to understand and manage emotions arising from client situations
Ability to guide clients toward solutions in a customer service-oriented setting a must
Ability to work in a team environment
Verbal and written communication skills are required, including the ability to communicate openly, honestly and responsibly with others
To read, speak, and understand the English language
In Microsoft Outlook, Word, Excel, and PowerPoint
Possess a current driver's license
QUALIFICATIONS, KNOWLEDGE, & SKILLS PREFERED:
Experience in senior living, including assisted living and memory care environments preferred
Ability to work nights, weekends and holidays required
Balfour Senior Living