position with a strong emphasis on customer service, meeting goals and
achieving results, the Leasing Staff manages the sales process, from start to
finish; presenting the apartments and communities enthusiastically, overcoming
objections, building relationships and creating excitement.
Is enthusiastic when providing information about the
apartments and the property to the prospective resident and schedules visits to
Determines the needs and responds promptly to
resident needs and concerns while being pleasant, cheerful and tactful.
Quickly closes new sales and leases apartments to
qualified prospects at an acceptable determined percent of total prospects.
Is hospitable when meeting or greeting people and
determines if the property meets the client's qualifications.
Effectively explains all lease and property
policies to new and current residents.
Supports the overall marketing efforts and offers
input and suggestions in regard to promotions, advertisements, etc.
Maintains an accurate and in-depth knowledge of all
aspects of the community, particularly in areas such as rent and pricing
information, vacancies, apartment availability, lease expirations, square
Understands and complies with Fair Housing laws and
Monitors the property advertisements and
effectiveness of responses; maintains ad book and demographics.
Gathers information about markets, competition,
etc. and prepares monthly competitive survey reports to analyze the real estate
market trends and conditions in the area.
Monitors all vacancies and future vacancies in
order to react proactively to future occupancy needs.
Inspects on a regular basis all vacant apartments
to ensure they are ready to show to prospective residents.
Conducts follow-up activity with all residents in
order to establish positive resident relations.
Represents the company in a professional manner at
LEASE/RESIDENT FILE ADMINISTRATION
Accurately and efficiently prepares and assists
with all leasing paperwork (i.e., applications, lease agreements and addenda,
employment and credit checks, and leasing move-in packets).
Completes follow-up thank you notes and call-backs
with prospects after initial property visit.
Maintains current resident files.
Collects security deposits, rent, and all other
funds associated with resident move-ins.
Effectively communicates charges in units leased
status to Maintenance Department.
SKILLS. ABILITIES, EXPERIENCE
Strong sales and customer service experience
Organizational, multi-tasking and communication
Basic computer skills
Attention to detail
Prior experience in leasing, sales, or hospitality
High school diploma or equivalent required
College degree or some college coursework
OTHER JOB FUNCTIONS
Attends and participates in training as required.
Assists the C in implementing resident retention
and renewal programs.
Attends and assists in the coordination and
organization of resident relations and activities, such as newsletters, parties,
Transports prospective residents via motorized
vehicle throughout property grounds; may run errands as necessary.
Performs other duties as assigned.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described below are representative of those that
must be met by an employee to successfully perform the essential functions of
the job. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions of the job.
Requires the ability to sit or stand for long
periods of time, with frequent interruptions, including reaching, bending, or
Requires manual dexterity with normal hand/finger
movement and coordination
Talking, hearing, and seeing are important elements
of completing assigned tasks
Occasionally lifts, carries, positions, or moves
objects weighing up to 25 pounds
Working environment is typically in an office
setting, will be required to walk outside to show prospective residents the
property and available units, may occasionally need to leave the premises for
Requires the ability to drive an automobile in
order to make bank runs or to attend meetings
Requires the use of a telephone, fax machine,
computer, printer, calculator, copy machine, and other typical office equipment
May work non-traditional hours, including evenings
or weekends in order to complete work or to attend meetings
Must have a valid state issued driver's license.
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the
employee is often exposed to outside weather conditions. The noise level in the
work environment is usually moderate.
description reflects the assignment of essential functions; it does not
prescribe or restrict the tasks that may be assigned, since all positions are
subject to change.
Thy Lynd Corporate