Leasing Consultant

Jones Street Residential Hamden , CT 06514

Posted 1 week ago

The Resident Coordinator at Town Walk Hamden Hills plays an integral role in the overall success of the community by providing high-quality customer service to prospective and future residents. This position is responsible for overseeing and executing the entire leasing process for a new to market community to include responding to initial inquiries/lead management, assist in accomplishing pre-lease marketing campaign, scheduling and conducting site tours, screening applicants, and preparing and executing lease documents. The Resident Coordinator is also expected to have a strong understanding of the real estate market, evaluating and implementing methods to enhance occupancy and the overall performance of the community.


  • Effectively develop and implement personal sales and telephone skills.
  • Provide information about the apartments and the community to the prospective resident and schedule visits to the community.
  • Assist in the implementation and execution of a fast-paced pre-leasing marketing campaign.
  • Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident.
  • Collect security deposits, rent, and all other funds associated with resident moves.
  • Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures.
  • Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals.
  • Maintain prospect, traffic, and leasing data in database.
  • Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area.
  • Respond to resident problems and complaints, following through to ensure resolution of issues.
  • Complete service requests and communicate all requests to Maintenance Department.
  • Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
  • Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
  • Inspect available apartments on a regular basis to ensure they are ready to show to prospective residents
  • Conduct follow-up activity with all residents in order to establish positive resident relations.
  • Maintain open communications with the Community Manager and Maintenance Manager.
  • Implement or direct implementation of all applicable community policies and procedures.
  • Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.
  • Weekend hours are required and part of the regular schedule for this position.
  • Perform other duties as required.


  • 1 2 years of sales experience in a retail, hospitality, or multi-family environment.
  • Proficient computer and software skills, specifically Microsoft Office Suite.
  • Experience with Yardi highly preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Excellent time management skills and ability to prioritize work.
  • Trustworthy and reliable sensitivity to confidential matters is required.
  • Valid U.S. drivers license and insurance; ability to travel to and from destinations as necessary.
  • Must have a neat appearance and professional apparel.
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Leasing Consultant

Jones Street Residential