POSITION: Leasing Community Intern (Temporary, Non-Exempt)
DIRECT REPORT: Community Manager
Cardinal Group seeks Leasing Community Interns that are creative, adaptive, outgoing, and hardworking. This part-time position requires the ability to deliver high quality customer service and dedication to our residents. Leasing Community Interns (LCIs) must possess the skills to cooperate and collaborate as a team. The Leasing Community Intern also strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.
RESPONSIBILITIES (Including but not limited to)
Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
Administrative Front Desk tasks and duties.
Participate in Cardinal Way of Leasing (CWoL) training as required.
Utilize the Cardinal Way of Leasing by:
Warmly greeting prospective clients
Answering incoming leasing calls
Determining needs and preferences
Professionally presenting the community and apartment homes
Utilizing feature/benefit selling
Closing the sale
Complete all lease applications and lease file paperwork.
Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
Be an expert on current market conditions and trends, by shopping competition and attending Cardinal trainings.
Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with various additional community projects as assigned by the Community Manager.
Participate in Cardinal U training as required.
"On-call" responsibilities (lock-outs, nightly rounds, etc.)
Required to work evenings and weekends
High school graduate
Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
Must have completed a minimum of one year at the enrolled accredited college or university.
Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified on an annual basis. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension or release from the Community Intern position.
Must be a current or future leaseholder of community
Must live on designated community floor, per community guidelines, as assigned by Community Manager
Able to lift up to 40 lbs.
Must have a valid driver's license
Available to be scheduled for work approximately 20 hours per week
Available evenings and weekends
Ability to embody the Cardinal Culture and Cardinal's Core Values every day
REVIEW PERIOD: Community Interns will be required to re-apply for the Community Intern position annually. Previous employment does not represent a commitment to rehire the Team Member. Exceptions may be granted by a Portfolio Manager on an individual basis.
COMPENSATION: Hourly Rate, plus Bonus eligibility
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The employee must be able to push, pull, lift, carry, or maneuver weights of up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Rare local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Cardinal Group Companies