Leasing And Occupancy Supervisor

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$65,000 - $81,000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

This position reports to the Senior Leasing Director in the Property Management Division of MidPen Housing Management Corporation. The primary responsibility of the Leasing and Occupancy Manager is to ensure only eligible applicants are approved for move in at a community during initial Lease-Up and that all supporting documentation is maintained in the Tenant File. This position requires a minimum of 2 days/week of on-site presence at active lease-ups. The Leasing & Occupancy Supervisor will lead the Leasing & Occupancy Team and Intake Associates Team in all Lease-Up related functions, including but not limited to hiring, onboarding, coaching/training, and counseling. The Leasing & Occupancy Supervisor must be able to use independent judgement in daily tasks and communicate regularly with the Leasing Director assigned to the specific project.

ESSENTIAL DUTIES

• Responsible for team of Leasing & Occupancy Specialists and Intake Associates to process applicant files to meet the Lease-Up goals, in close collaboration with the Leasing Director. This includes interviewing, processing, and reviewing files for Lease-Up Communities

• Leasing and Occupancy team responsible for approving Lease-Up Files

• Works closely with on-site staff to assist in the successful se-tup of the Lease-Up temporary space, file storage and physical set up

• Completes Waiting List Analysis at Initial Lease-Up. Ensures that Intakes are scheduled with the appropriate applicants based on requirements outlined on Compliance Project Summary and Funding Layer Matrix

• Monitors propertys Move-In certification process to ensures compliance (per Compliance Project Summary and Funding Layer Matrix), and all resident information is handled confidentially in accordance with MidPens policies

• Maintains the propertys Funding Layer Matrix

• Establishes effective communication channels with Leasing Director to ensure Leasing Director is aware of File progress details

• Assists in building a positive team atmosphere

• Participates in Monthly Milestone Meeting Series and specific meetings as agreed upon with Senior Leasing Director. Provides weekly updates through reporting

• Ensures site software is used to enter all relevant applicant transactions in a timely manner

• Assists in responding to File and Compliance related inquiries, as needed. Escalated items are forwarded to Compliance Team

• Assists Senior Leasing Director in creating tracking reports and procedures to increase productivity

• Assists in facilitating Compliance Training as needed in collaboration with Compliance File Review Team to ensure most up to date information is provided

• Provides a second review with feedback and findings on Files for Leasing & Occupancy Specialists and Intake Associates

• Facilitates a Hand-Off Meeting to permanent staff to present the Finalized Waitlist, Denial Binder, and completed physical Files, to ensure continuity throughout the stabilization phase of the property

• Use the Third-Party Vendor audit findings for training and lessons learned for the team. Third-Party vendor process and corrections remains a process with Compliance File Review Team and CM

• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• Bachelors Degree in Business Administration, Real Estate, or related field or any combination of 5+ years of the following: compliance, property management experience, knowledge of affordable housing, or LIHTC/HUD compliance regulations

• Certified Tax Credit Specialist

• Certified Occupancy Specialist

• Blended Occupancy Specialist certifications preferred

Knowledge, Skills, and Abilities

• Ability to travel between properties

• Prior experience with property management software, i.e., RealPage, Boston Post

• Demonstrates customer service experience

• Demonstrates organization and planning skills with the ability to work on multiple projects to meet deadlines

• Ability to work under pressure

• Strong communication skills, written and verbal

• Proficiency in Excel and Microsoft Word.

• Must possess a valid California Drivers License, proof of current auto insurance, and reliable transportation

• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks

• Frequently sitting

• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

• Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.