Richmark Property Management Littleton, CO , Arapahoe County, CO
Posted 1 week ago
Description: Position Summary The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property.
The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents. Requirements: Ongoing Essential Duties ? Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule ? Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects ? Strives to meet and exceed occupancy goals ? Is familiar with Fair Housing Regulations and performs all tasks accordingly ? Maintains a working knowledge of the local community, including local schools, business, and events ? Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents ? Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities ? Serves as a first point of contact for residents, works to resolve any issues or complaints. ? Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects ? Quickly escalates any customer service issues to site management when support is needed ? Communicates effectively to site management and maintenance team to resolve any noticed issues ? Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site ? Enthusiastically greets each person who enters the office ? Approaches each situation in a friendly and helpful manner ? Maintains a pleasant, professional, and cheerful presence at all times ? Always presents a professional appearance and follows established dress code policy ? Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed. ? Other duties as assigned Required Skills/Abilities: ? Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook ? Experience in social media and technology ? Proficiency in converting phone calls to appointments and appointments to leases ? Ability to act independently and make decisions ? Excellent verbal and written communication skills ? Flexibility to work weekends, overtime, and other unscheduled times as required Supervisory Responsibilities: ? This position does not have supervisory responsibilities Education and Experience: ? Customer service experience ? At least 6 months experience in the apartment, leasing, or hospitality industry preferred ? High school diploma or equivalent combination of education required Physical Requirements: ? Prolonged periods sitting at a desk and working on a computer. ? Must be able to lift up to 15 pounds at times. Compensation details: 18-20 Hourly Wage PI43e9a36e2329-25448-35925425
Richmark Property Management