Leasing Agent

Title

Leasing Agent

Department:

Operations

Reports To:

Property Manager/Leasing Agent

Status

Full Time / NON_EXEMPT

Who We Are

At Pepper Pike Capital Partners, LLC, we are a vertically integrated, multi-family investment, management, and (re)development company headquartered in Cleveland, Ohio, with a current portfolio of approximately 5,500+ units across the Midwest. We ensure the sustainable success of our properties by creating diverse and world-class trained on-site teams that surpasses expectations on every level, including tenant screening, coordination of tenant turnover, property maintenance, and financial management. Our hands-on approach and onsite interaction with our regional manager and property teams allows us to have a real-time view of property operations and local market conditions.

We believe that choosing to live in one of our communities is more than just selecting an apartment. When our residents choose us, they invite us to be a part of their daily lives. We take this responsibility seriously and strive to provide the highest level of customer service to our communities and the surrounding areas.

Benefits

• Medical, Vision/Dental Insurance,401k

• Paid Time Off

• Comprehensive Bonus Packages

• Competitive Compensation

• Career Development Opportunities

Position Overview

The Leasing Agent is responsible for generating and following up on sales leads, conducting tours of the property/specific units, qualifying prospective residents, closing the sale. Additionally, the leasing agent participates in resident contract renewals and retention programs.

Responsibilities

PRIMARY:

• Ensure that model apartment units are ready and available for show/tour daily.

• Generate and follow-up on sales leads, conduct tours of the property/specific units and obtain prospect information.

• Participate in inside/outside sales activities (open houses, promotions, etc.) to generate leads.

• Achieve monthly targeted goal percentages for qualified new leases following established terms and procedures; must reach a closing ratio of at least 30%

• Complete required leasing contracts and collect first rent payment.

• Provide great customer service to residents with particular attention on curb appeal, move-in experience, friendliness & responsiveness in properly addressing resident concerns.

• Develop and maintain an on-going resident retention program and play an active role in the renewal process; meet renewal quotas.

• Maintain updated knowledge on current market conditions, rental rates, sizes, locations, floor plans and all amenities of the property and the ability to train others

• Efficient and timely processing of all administrative forms, reports, resident and property files

SECONDARY:

• Responsible for reporting unusual circumstances regarding the property or residents.

• Properly field/address all inquiries made to the office (prospects, residents, vendors, etc.)

Qualifications

• Associates (2 yr) Degree in business, sales, marketing or real estate OR 2-4 years of experience as a leasing consultant or similar job function in the property management or real estate industry in lieu of a degree

• Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable

• Ability to read and interpret documents such as lease agreements, safety rules and other related documents.

• Mathematical proficiency to calculate discounts, interest, commissions, percentages, etc.

• Working knowledge and compliance with Fair Housing laws and regulations.

• Outstanding sales presentation skills, both face-to-face and via telephone with solid closing skills.

• Strong organizational and time management skills with a high attention to detail is essential.

• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.

• Demonstrate independent, mature judgment; conveys a professional image and attitude.

• Ability to effectively manage moderate to high levels of stress.

• Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

• Ability to work extended hours if needed.