Lease Up Professional

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. ConcordRENTS is committed to creating a pathway to a minimum wage of at least $20 per hour within the first 6 months of satisfactory employment.In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change.Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.

Pay for this position is commensurate with experience of candidate.

BASIC PURPOSE:

Perform duties to lease new properties under construction and through initial phases of completion and assist with the marketing and operation of assigned property during lease up period, working within the limits of standard or accepted practice.

ESSENTIAL FUNCTIONS:

• Assist in the preparation of assigned property for business operations. Work with Lease Up Manager to ensure that offices, kitchens, grounds, and other elements of under-construction property are properly maintained to represent the company's image and standards.
  
  Unlock models and clubhouse, when available, and ensure cleanliness and welcoming environment. Ensure that collateral and signage are available to potential residents.

• Answer telephones, set appointments, and follow up on leads to generate on-site traffic. Greet prospective residents and determine for which program they will qualify based on number of persons in household and income levels.
  
  Show models, amenities, and features, and communicate the benefits of residency. Provide rent and deposit information. Listen to prospects and respond to questions. Overcome objections and close sales.

• Take applications, initiate file, and ensure that all documentation is provided for certification process including birth certificates, employment, pay, and bank account verifications. Expedite missing items as required.
  
  Ensure that applications and required documents are complete, verify that information provided is consistent with validated data, and that all elements are prepared in compliance with policy, statutory, and tax credit requirements. Enter all required information into computer system. Issue documentation for review by Lease Up Manager and subsequent approval by café and compliance.

• Track and report daily leasing activity.

• Collect rents, deposits and copies of insurance policies as required. Inspect assigned units with resident at move in and document requirements for repair. Issue keys and amenity passes, and explain requirements, rules, and regulations to new residents.

• Provide resident services, respond to inquiries or concerns and enter work orders in computer system as appropriate. Maintain communications with maintenance and construction staffs to ensure that issues including warranty matters are appropriately and efficiently resolved. Follow up with residents to ensure that work orders were completed satisfactorily

• Collect rent payments from residents. Ensure that amount paid is accurate.
  
  Issue late rent notices and contact residents personally to collect late rent payments. Hand deliver notices to residents regarding actions to be taken related to rules infractions or past due rents or fees.

• Assist with first occupancy file corrections. Ensure that files are in compliance with requirements, that documentation is in order and that forms are complete and accurate. Ensure that information in file is consistent with computer record.

• Assist to set up supplies and materials for operating office as directed.

Qualifications

Knowledge and Experience

• Knowledge of general business, leasing, and property management routines.

• Equivalent to high school plus some additional specialized training.

• Minimum of 1 to 3 years of leasing, sales or customer service experience.

• Ability to speak, read and write English for safety and productivity reasons.