Sonic Automotive, Inc. Monrovia , CA 91017
Posted 3 weeks ago
Job Description
Purpose
The Lease Retention Specialist is responsible for building dealership and brand loyalty by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership portfolio and daily interaction with customers via multiple communication methods on a scheduled basis. This high-visibility role is critical to the dealership's overall success and presents a great opportunity and career path within Sonic Automotive.
Duties and Responsibilities
Responsible for managing the dealership's portfolio of previous lease and loan customers
Ability to deliver a VIP experience to dealership's loyalty customers to ensure repeat business
Responsible for ensuring the dealership achieves and/or exceeds OEM stated retention goals
Ability to multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
Contact customers via phone, email and text to communicate lease/loan end information
Continuous follow-up with retention customers from a minimum of 9 months prior to maturity to end of contract
Tracks all guest contact and communicates outcomes with management team
Utilizes knowledge of customer's current vehicle ownership (vehicle type, monthly payment etc.) to provide end of term solutions to meet the customer need
Ability to provide payment options (lease, loan and cash)
Schedule appointments for pre-inspections and new vehicle test drives
Salary: $15.00 per hour + Bonuses
(The Lease Retention Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.00.)
Sonic Automotive, Inc.