Learning Specialist II

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

JOB RESPONSIBILITIES

• Conducts new hire, program revision and remedial training following instructional guides

• Evaluates trainee performance

• Provides written evaluations of employee performance to management as required

• Maintains positive, consistent communication with departments and corporate staff

• Reports on progress of assigned projects to Training Manager

• Maintains ongoing dialogue with department heads as needed

• Maintains accurate training records

OTHER RELATED DUTIES

• Perform other duties as assigned