Comdata Inc Wichita , KS 67251
Posted 1 week ago
Learning Specialist
What We Need
Corpay is currently looking to hire a Learning Specialist within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will coordinate schedules and facilitate the CLC Academy technical and business curriculum. In addition, the Learning Specialist will assist in planning, developing, and executing new learning and development initiatives. You will report directly to the Training Manager and regularly collaborate with new hires and different teams.
How We Work
As a Learning Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Delivering facilitator-led participant-centered classroom training
Conducting on-the-job coaching
Completing verbal and written feedback
Conducting morning and afternoon recaps of the learning from that day
Overseeing the workflow of the apprentices
Monitoring apprentice performance and tracking individual key metrics
Encouraging apprentices to interact with the customers using the Raving Fans basics
Setting goals for the apprentices
Monitoring all interactions that affect client relationships, including but not limited to: Inbound and outbound calls between apprentice and clients, new request and reservation processes, client messages relating to apprentice(s)'s work, reservation changes, extensions, and cancellations
Recognizing when and how to escalate performance and/or attitude concerns
Delivering core training that includes a high level of understanding of CLC and proprietary software
Establishing credibility with learners by knowing the content area, providing relevant examples, and linking the curriculum to the audiences' experiences and job positions
Performing administrative responsibilities, such as classroom set-up/upkeep, scheduling classes, and evaluating course delivery and performance
Developing, modifying, and updating program curriculum and/or materials
Assisting in the development of training videos and eLearning modules
Working with Supervisors to ensure new hires receive continuous development training during their first 90 days to increase job duty accuracy
Embodying the values and living out the company's mission
Responsible for all other duties as assigned
Qualifications & Skills
Minimum of 2 years customer service experience
Minimum of 1-year experience in the production side of CLC Operations
Proficient with Word, Excel, Outlook, PowerPoint and the Internet
Achieve AND maintain a minimum of "Meets Expectations" on quarterly Score Card
Demonstrates a positive "can-do" attitude, self-motivated and committed to high workplace standards
No disciplinary actions in the last six months
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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Other details
Job Family Learning and Development
Pay Type Salary
Employment Indicator Employee
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Comdata Inc