2-1-1 San Diego's mission is to help people by connecting them efficiently to the service delivery system, and by providing vital trend information for community planning. To meet this mission, we seek talented team members who exhibit the values that we hold dear and who complement our company culture.
What is a Learning Specialist?
The Learning Specialist is an employee-focused position ensuring that all 2-1-1 employees have the development they need in order to provide a WOW customer experience to 2-1-1 clients. The Learning Specialist assesses needs of core roles and determines the appropriate learning solutions. The Learning Specialist is also responsible for the Learning Management Systems (Absorb) and provides training to others on the platform. Lastly, the Learning Specialist utilizes various technologies and methods to create interactive, just-in-time learning and delivers instructor lead training when appropriate.
What You Bring
Employee & Customer Focus
Drive for Results
Minimum 5 years' experience
Knowledge of learning technologies and tools and Learning Management Systems. Knowledge of Absorb LMS highly desirable
Knowledge of adult learning theory
Excellent written and verbal communications skills.
Ability to build and maintain positive and supportive relationships, working collaboratively in team environment or independently, exercising independent discretion and decision-making.
Strong project and program management
Strong computer skills: MS PowerPoint, Excel, Word, and Outlook.
Ability to multi-task in fast-paced environment with competing deadlines.
Bilingual English/Spanish desirable.
Ability to travel within state of California.
211 San Diego