Learning Quality Operation Manager - Amarillo, TX

DESCRIPTION

The Fulfillment Center Learning Manager (LM) is an active member of the FC's Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager actively manages a team of training specialists including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LM's drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.

Key job responsibilities

• Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded

• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.

• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.

• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.

• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.

• Is a Continuous Improvement SME.

• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.

• Simplifies complex information to construct executable plans.

• Effectively composes verbal and written communication and identifies the appropriate forum for each. Coordination and Synchronization of Continuous Improvement / Change Management

• Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.

• Serve as primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.

• Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.

• Train and enforce proper change management and change approval standards for all projects.

• Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB and OB Sr. Ops).

• Document and communicate site level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).

• Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.

• Overall Management of ICQA and Learning departments through AMs and Learning Coordinators.

• Develop ICQA AMs to effectively lead, plan and execute ICQA operations

• Develop ICQA AMs to deep dive, report, and partner with IB and OB operators to drive quality improvement.

• Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.

BASIC QUALIFICATIONS

• A completed Bachelor's Degree from an accredited university or 2+ years Amazon experience.

• 5+ years of related experience including data analysis, change management, team building and leading with and without authority.

• Strong verbal and written communication skills

• Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

• Master's Degree in related field

• Resume that shows steady progression in Training/Learning Management for the last 5+ years

• Experience in managing an operation leading process improvements through Lean process, Kaizen and Six Sigma principles

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.