Learning Project Management & Business Process Lead
The Learning Project Management & Business Process Lead is primarily responsible for devising and designing business processes for all learning, leadership and capabilities programs, systems, tools & processes. Additionally, the role proactively generates, and compiles reports, and metrics based on findings, complete with recommended improvements to - or new requirements for - business processes and operational procedures identified during business area outreach. The person will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of learning investments and to assist in implementing new systems and processes. This role will have two direct reports (Learning Project Analyst & Scrum Master) and will report into the Learning, Leadership & Capabilities Product Owner role within People Services.
What You'll Do for Us
Gain a deep understanding of customer experience related to learning, leadership and enterprise capabilities. Identify and fill business process gaps and generate new ideas that help enhance the end solution, improve customer experience and drive overall operational excellence.
Manage business process improvements, process re-engineering and process design projects to achieve business goals.
Identify technical/process problems and develop solutions to support business objectives and plan for seamlessly integrating new process with existing business processes.
Create process models, specifications, diagrams, and flow charts to provide direction to the cross functional team and to build change management and communication plans.
Develop budgets and timeframes for process changes in order to support company objectives.
Identify opportunities for business process optimization and develop business modeling standards and guidelines.
Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
Chart existing business processes in order to define current business activities for the development of procedures and models.
Assist in conducting research on best practices and products in the marketplace to justify recommendations and to support purchasing efforts.
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.
Communicate process changes, enhancements, and modifications- verbally or through written documentation- to key stakeholders and the extended organization so that issues and solutions are understood.
Mentors others, helping them to develop skills and capabilities in support of their professional growth. Is energized, curious and impatient to drive continuous improvement and simplification. Listens well and is not defensive to feedback. Ruthlessly focused on delivering the best end user experience and eliminates barriers with speed.
Qualification & Requirements
Requires a minimum of 8-10 years of relevant experience in Business Process Leadership of learning, talent or related practice.
B.S or B.A degree in Business Administration, Management, Project Management, Human Resources, or related field.
Certified Scrum Master and Certified Product Owner certifications preferred or should be obtained within first 3 months in role.
Deep understanding of human resource management processes and systems, with an emphasis on learning processes and systems.
Exposure to the following content areas: facilitation and presentation skills, learning design, leadership and enterprise capabilities, leadership transitions (new to people management, new to leading through multiple layers), adult learning, learning delivery management, development tools, team development, mentoring, coaching, consulting for needs identification, and organizational development.
Experience in business process leadership; driving process improvement.
Planning and analysis, understanding detailed work analysis, business processes, stakeholders, financial business cases, culture and business development.
Balancing immediate and short term needs and delivering results.
Risk and mitigation planning.
Ability to manage through ambiguity as well as lead change.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.