The Learning Navigator, Healthcare Subscriptions, will serve a critical role as the client relationship owner for transactional , subscription-based products. The Navigator will provide a best-in-class client experience by building a trusted adviser relationship with key stakeholders and implementing evidence-based processes to support our subscribers' desired outcomes and fuel strategic growth.
Train and support clients via telephone, webinar and in-person from the start-up process for new clients and throughout their subscription period.
Manage contract details and ensures service level agreements are met or exceeded.
Research and gain knowledge of account business objectives, goals, culture, decision-maker concerns, the market and act strategically to deliver client-focused solutions
Serve as first-level content expert with effective triage to the appropriate coach expert.
Act as the client relationship owner communicating across the client spectrum form incoming user requests to strategy calls with C-suite leaders.
Develop trusted adviser status with executive sponsor via quarterly touch-points, supporting alignment between the organizations strategic plan and their learning plan.
Create and deploy customized value-add communications aligned with the organizations learning plan and course completion by individual leaders.
Promote growth and provide sales support by closing client renewals that meet or exceed assigned renewal goals.
Meet or exceed up-sell goals with transactional products within the client portfolio.
Prepare renewal forecast with both qualitative and quantitative data identifying opportunities for improvements in implementation, training and account management.
Create and analyze partner utilization reports, and review with client on a monthly basis.
Create and analyze internal operational reports and reviews with the HC Subscription team on a monthly basis.
Participate in product development and enhancement efforts, representing the voice of the customer
Bachelor's Degree in Business, Marketing, Communications or related field
2-5 years of customer experience work
Well developed creative and critical thinking skills to devise solutions
Demonstrate performance driven, self-motivated, results driven attitude when working independently
Demonstrate excellent phone, written, chat/IM, email and in person business communication skills
Hospital and healthcare experience
Navigate, proposes solutions and resolve problems between people, process and technology
Consistently demonstrate outgoing and positive personality, especially during challenging user experiences and/or system disruptions
Experience with SalesForce.com
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great worktogether.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity in recruitment, hiring, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state or local law. We endeavor to maintain a drug-free workplace.
Huron Consulting Group