Learning Management System (Lms) Administrator - Middlesex Community College

About Middlesex Community College:

Middlesex Community College (MCC), established in 1970, provides access to affordable education for a diverse community from all ethnic backgrounds and identities, preparing individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a culture of inclusion in which our employees feel supported and empowered to best serve our diverse student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan.

As an Affirmative Action employer, MCC strongly encourages members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence to apply.

Job Description:

Title: Learning Management System Administrator

Unit: Non-Unit Professional (NUP)

Department: Liberal Arts Division, Department of Online Learning

Reports to: Dean of Liberal Arts

Date: March 15, 2024

General Summary:

This full-time position will provide the technical expertise necessary to support the suite of MCC's academic technology applications, including the college Learning Management System (LMS); Web 2.0 and synchronous communications tools; mobile and wireless applications; learning content management systems; assessment technologies; and other resources critical to teaching and learning, both online and in the classroom. This position is responsible for the functional and administrative configuration and support of the LMS and other academic technology software applications. Core responsibilities and activities require working closely with the Academic Technology & Distance Learning Team and Information Technology.

Duties and Responsibilities:

• Provide coordination and support of MCC's academic technology applications, emphasizing the college's Learning Management System and the integration of other supported resources and technologies into effective instructional systems.

• Perform all of the tasks associated with administering the LMS, such as:

• Manage LMS cloud infrastructure and integrations and co-lead the LMS review process

• Test applications on the testing/staging environment during upgrade/migration before the production launch.

• Oversee the backup of all course content, establish & manage archive process, clean up old integrations/materials, and ensure data security with compliance of MCC data security policies and disaster recovery plan

• Create new course shells and manage enrollments as needed for faculty, departments, and special groups

• Manage groups and course roles as needed for editors, faculty, and students in the LMS

• Set and modify the environmental variables to match institutional policies, procedures, and goals and to address user needs

• Manage GUI-related updating/configuring of building blocks/LTIs, institutional hierarchy, and system functional testing

• Provide Tier II user support for the LMS in person and remotely

• Troubleshoot, research, communicate, and resolve technical issues in a timely matter

• Create, manage, and update documentation and KBs regularly

• Create and manage video tutorials for faculty and students.

• Stay current on new developments, issues, and updates to LMS and other supported applications; communicate appropriate information to IT/Academic Technology and User Community.

• Collect and compile data on LMS usage, digital technology usage, and student/faculty support issues; analyze trends and contribute to enterprise reporting efforts; work directly with Academic Technology in the preparation of data for reports and proposals for the implementation, improvement, and growth of the online learning program

• Research, pilot, and support the implementation of new technologies for teaching and learning such as Web 2.0 tools, and provide informed recommendations to Academic Technology for improvements related to the use of technology to support teaching and learning

• Work with Academic Technology to ensure accessibility of instructional technologies & practices utilized in online and classroom teaching environments

• Participate in cross-functional teams to implement and support the technical aspects of multimedia & technology-enhanced projects initiated by faculty/staff

• Pursue continuous professional growth and development in the application of academic technology and the LMS

• Actively participate in and contribute to governance, Academic Affairs, and college-wide initiatives

• Ability to work effectively with all levels of faculty, staff, clients, and product/service provider representatives.

• Ability to work flexible hours, including some nights or weekends

• Perform other duties as assigned.

Requirements:

• Minimum of 3 years of experience working as an LMS Systems Administrator.

• Excellent teamwork, verbal and written communication skills including the ability to explain technical concepts in non-technical terms.

• Demonstrated strong problem-solving and analytical skills with the ability to exercise mature judgment; must be well organized, dedicated, thorough, and punctual, with meticulous attention to detail and follow-through with a focus on service.

• Experience with equity-minded work and/or understanding of individuals of diverse identities such as race, ethnicity, socioeconomic level, sexual orientation, veterans, and individuals with different academic preparation levels and varying physical and learning abilities.

Preferred Qualifications:

• Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study OR Bachelor's degree with significant work experience as a system administrator, programmer, software Developer, system analyst, etc.

• Knowledge of Tableau, Snowflake, Ellucian Banner, SAIP, API, Rest API, and AWS infrastructure.

• Knowledge of SQL, JavaScript, Python, HTML.

• Knowledge of SaaS, networking, and cloud-based infrastructure such as AWS.

Additional Information:

Salary Range: $80,000-$85,000 actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:

• High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)

• Competitive Dental and Vision Plans

• Flexible Spending Account and Dependent Care Assistance programs

• Low-cost basic and optional life insurance

• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).

• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time

• Tuition Benefits for employees and dependents at state colleges and universities

• Short-Term Disability and Extended Illness program participation options

• Professional Development and Continuing Education opportunities

• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers

• Access to the Commonwealth's Mass4You, employee assistance program

• Free employee parking on Bedford and Lowell campuses

• Eligibility towards Public Service Loan Forgiveness (PSLF)

Location: Bedford campus with occasional travel to Lowell as needed

Hours: 37.5 hours per week, schedule to be determined upon hire. This position will be eligible for a maximum of two days of telework in accordance with the College's telework policy.

Expected Start Date: May 2024

Application Deadline: April 4, 2024

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter

• Resume

• Names and contact information for three (3) professional references

Pre-Employment Requirements:

The College will not sponsor applicants for work visas.

All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.

Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at careers@middlesex.mass.edu.

Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3549 or careers@middlesex.mass.edu.