Learning Engineer

JOB TITLE: Learning Engineer

GENERAL STATEMENT OF JOB

Provides direct training and consultation to both internal stakeholders and external customers in consultation and outreach line of business as related to Ukeru, Trauma Informed Care, and Grafton Method techniques and strategies. Coordinates training with external stakeholders as well as is involved with the distribution of Ukeru blocking equipment. Demonstrates the highest form of customer service and professionalism while promoting the brand of Grafton Integrated Health Network and specifically Ukeru. Reports to the Performance Architect.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Travels extensively (42 of 52 weeks of travel per year) to provide direct training and/or consultation and guidance to external customers (both independently and as a member of a team). Will use firsthand experience, training, and knowledge in the field to give guidance and advice to leadership and employees of other organizations in the moment. Must have the ability to "think on your feet", respond professionally when verbally challenged, and to provide solid advice to very difficult situations independently. Responses will not only affect impressions of Grafton (Ukeru), but also can affect the external customer's organization.

• While at customer's facility will advise and guide organization's leadership in such areas as: communication plans, orienting clients to Ukeru, creating data management systems with accompanying dashboards for reporting, equipment selection and placement, coaching staff in the implementation of philosophy as well as techniques, managing employees who are not buying into new approach, communicating initiative to external stakeholders including parents/guardians, and implementing recognition programs to support the initiative in a positive manner.

• As part of a team, organizes and completes the Grafton Cultural Assessment at external agencies. These activities include: facilitating focus groups, meeting with various levels of administration, meeting with various level of clinical and program team members, review of policy and procedures, tour facilities, review incident data as well as organizational data, prepare final written report, and deliver a verbal report directly to the leadership team

• Provides training and/or consultation and guidance to internal stakeholders throughout Grafton. This may include parents of Grafton clients.

• Responsible for making travel arrangements for self and/or others who will be conducting training. Will also be responsible for ensuring that the training site is adequate and materials are prepared and delivered to training site. Once training is complete will ensure paperwork is completed in a timely manner.

• Constant interface with external and internal customers. Expected to deliver the highest level of customer service while representing Grafton in a professional and positive manner with great attention to principles of Grafton and specifically Ukeru. Must present as a brand ambassador of Grafton/Ukeru in all aspects of the role.

• Assist with the sale of equipment, through sharing knowledge and experience and suggesting type and quantity based on various factors.

• Responsible for offering suggestions for ongoing curriculum updates and development of materials used for training.

• Responsible for assigned account management activities such as:

• Building strong customer relationships to maintain old business and acquire new sales based off their needs.

• Acting as the customer's representative to ensure that their requests are met with a focus on improving the customer experience in a timely manner.

• Collecting and analyzing data pertaining to the organizations to understand changing needs.

• Research new legislature changes and know the ins and outs for each assigned state.

ADDITIONAL JOB FUNCTIONS

• For employees working remotely within Ukeru Systems as part of their normal schedule or on an inconsistent basis, it is expected that the employee have a designated area to work that is quiet and represents Grafton in a positive manner, the employee join scheduled Flash meetings with their camera on, the employee be prepared and on their computer during the hours agreed upon with their supervisor, and that the employee generally see the it as a shared responsibility to stay connected and engaged with other employees in order to promote teamwork and coordination.

• Attends seminars, conferences, classes, etc, to enhance and maintain knowledge of developments in the Human Service and Performance Improvement fields.

• Prepares reports, correspondence and other documents/information regarding the activities, policies and accomplishments of Grafton (Ukeru).

• Performs other duties as necessary.

MINIMUM TRAINING AND EXPERIENCE

Bachelor's degree preferred or equivalent experience in the human services field. Requires a minimum of 1 year in a direct service delivery position (ex. direct support professional, case manager, teacher, therapist, etc.); or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

SPECIAL REQUIREMENTS

• Requires a valid driver's license and dependable transportation.

• Availability and willingness to travel frequently. Travel target for Learning Engineers is 42 out of 52 weeks per year.

• Given amount of travel and time away from office and, at times, away from support, this person must have the skills, ability and willingness to work independently. This includes making decisions in the moment and managing challenging situations, to include personal relationships and co-worker relations.

• Ukeru Systems is a small start-up division that is growing by the day. With a very small staff who work together closely and are dependent on each other, it is imperative that we remain solution focused, positive, understanding and committed to Grafton and our work with Ukeru.

• Our attitude drives our work.

EMPLOYEE BENEFITS

• Medical, dental and vision

• Flexible Spending & Health Savings Accounts

• 401(k), including an employer match

• Generous Paid Time Off plan

• Education Assistance

• Life Insurance

• Employee Assistance Program (EAP)

• Short-term disability (STD)

• Long-term disability (LTD)

• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

Grafton is an equal employment opportunity employer and tobacco-free workplace.

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