Learning & Development Specialist

United Heritage Credit Union Austin , TX 78719

Posted 3 weeks ago

This position is currently located in Westlake near Barton Creek Mall on S Capital of Texas Highway. The position will be relocating to our new Headquarters building in North Austin towards the beginning of 2020. The location will be in Research Park and is located near Oak Knoll & 183.

Note to applicants: Resumes are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot attach a resume at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.

We are looking for two Learning and Development (L&D) Specialists to join our newly created L&D Department. This is an exciting opportunity to join a newly-formed and evolving team under the direction of our Assistant Vice President of Learning & Development. Together, the three of you will partner to build our training curriculum and learning solutions from the ground up.

Your initial responsibilities will be to identify, create, implement and deliver training programs for UHCU staff. You will also consult and collaborate with key business partners and stakeholders to help identify organization needs and enhance employee performance. You will design and facilitate instructor led frontline functional training to new hires and current credit union staff in a business professional environment. The successful candidate will have excellent communication and presentation skills, the ability to work independently, prioritize tasks and work effectively in an ambiguous environment.

As a Learning & Development Specialist with UHCU you will:

  • Design, develop and deliver job-focused, functional new hire training for all new branch operations staff including the creating of training manuals, student workbooks, examinations, job aids, stimulating slide decks and additional study resources.

  • Develop, schedule and conduct new-employee orientation for all newly hired UHCU staff.

  • Develop and manage the new-employee on-boarding program including feedback loops, mentoring program, on the job training and job shadowing in conjunction with classroom training.

  • Design, develop and deliver training for credit union staff on topics as member services, regulatory compliance, product knowledge, operational procedures, technical skills and sales/service skills as needed to supplement or reinforce previous training.

  • Monitor and update UHCU materials as needed to ensure compliance with current processes, procedures, regulatory guidelines and adult learning best practices to ensure training accuracy and effectiveness.

  • Conduct branch and department visits regularly to assess additional training needs and to ensure the effectiveness of existing training programs.

  • Track and record all training activities in the UHCU LMS and prepare training reports as requested.

  • Remain current with all UHCU policies, procedures and technologies as well as current practices and emerging trends in adult learning to ensure consistency of best practices in educational and developmental programs.

What you will need to succeed:

  • Ability to travel often to branch locations around the Austin area (50%+), and work some evenings and Saturdays as required.

  • Excellent written and oral communication skills necessary to clearly and logically present information to groups of employees at all levels of the credit union.

  • Self-directed, highly motivated and ability to set priorities with minimal supervision.

  • Ability to multi-task, effectively prioritizing and executing tasks in a fast-paced environment, under sometimes tight deadlines.

  • Strong knowledge of and willingness to keep abreast of new instructional design principles, adult learning and learning technologies.

  • Ability to speak effectively before groups of employees in a professional environment.

The Requirements:

  • Bachelor's Degree from an accredited university preferred.

  • 2 to 3 years' recent experience presenting to groups of adult learners in a professional business environment required; and 2-3 years' experience creating or modifying training materials required.

  • 3 to 5 years' experience with MS Suite, specifically Word, Excel and PowerPoint required.

  • Demonstrated proficiency in identifying training needs, and creatively and quickly designing solutions for skills gaps required.

  • 3 or more years' experience delivering formal classroom training to adults strongly preferred.

  • 3 or more years' experience creating formal instructor led training curriculum strongly preferred.

  • Experience with eLearning design preferred, especially Storyline 2 or Articulate 360.

  • Banking or financial services experience preferred.

  • CPLP or similar certification preferred.

UHCU has been in the community for over 60 years, providing superior, personalized service to our members. Founded in 1957, we are an Austin-based credit union with over $1 Billion in assets, 12 branches located throughout Austin and Tyler, Texas, and approximately 210 employees. Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years. UHCU goes above and beyond to cultivate a culture of integrity and innovation. Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Learning & Development Specialist


Posted 7 days ago

VIEW JOBS 4/15/2019 12:00:00 AM 2019-07-14T00:00 Job ID: EG-1031951 Description: Job Purpose: This position is responsible for collaboration with departmental and business resources to understand business performance gaps and learning needs. Accountable for managing overall curricula project initiatives, including the creation of design strategy, detailed needs analysis, and designing and developing relevant adult learning solutions for the business. The scope includes instructional design and development for Instructor-Led, Web-Based, and blended solutions. Responsible for the coordination of communication plans, curriculum maintenance plans and project management activities, establish curricula readiness, and the evaluation of learning and business outcomes. Required Job Qualifications: * Bachelor degree and 2 years of experience in instructional design, performance consulting, and/or development OR 6 years of experience in instructional design, performance consulting and/or development * Knowledge of adult learning principles and emerging instructional design trends * Demonstrated knowledge of instructor-led and eLearning design * Effective communication in visual, verbal and written form * Technical aptitude and analytical skill set * Sound inductive and deductive reasoning * Analyze information and evaluate results to identify appropriate solutions * Overcome obstacles by developing solutions to meet individual and departmental goals * Ability to work with multiple internal and external customers, senior management, subject matter experts Preferred Job Qualifications: * Master Degree in Human Resource Development, Organizational Development or Instructional Design * Familiarity with Learning & Talent Management Systems * 1 year learning and development experience in a corporate or business setting * Appropriate licensing as needed per business area HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements: Expertise Human Resources Job Type Full-Time Regular Location IL - Downers Grove, IL - Chicago, TX - Richardson, TX - Austin, OK - Tulsa, NM - Albuquerque Hcsc Austin TX

Learning & Development Specialist

United Heritage Credit Union