Learning & Development Specialist, Manager Training

Chewy Hollywood , FL 33081

Posted 3 weeks ago

Our Opportunity:

Chewy is looking for a Learning u0026amp; Development Specialist, Manager Training to join our Customer Service Team based in Hollywood, FL. The position will design and develop on-boarding programs for new managers. In addition, this position has responsibility for creation and maintenance of leadership development programs and ongoing learning initiates which support the professional development of managers in Customer Service. Frequent independent judgments are essential. The person in this role is also required to perform all tasks in observance of Chewy's brand and strategy and adhere to our Operating Principles and Customer Service standards.

What You'll Do:

  • Design new manager on-boarding and team member professional development in a variety of presentation methods and applications to appeal to adult learning styles

  • Conducts needs analysis, planning, manages the design, development, and execution of manager training programs. Assesses and reports results.

  • Ensure effective impact of our learning solutions by gathering feedback from participants

  • Ensure learning solutions are as engaging as possible

  • Partner with key stakeholders to deliver customized learning solutions as appropriate

  • Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce

  • Facilitate training programs to support development of lead, manager, and specialty team roles in Customer Service

  • Build training plans and curriculum road-maps and determine project milestones, forecasts completion dates; identify project risks and issues, devise contingency plans to mitigate risks, informs management of accomplishments, plans and deliver project summaries

  • Benchmark best practices and emerging trends to make recommendations on curriculum design, development, tools and technologies

  • Consult with business units to assess learning needs including scope; identify and propose appropriate delivery methods for new and existing training programs.

What You'll Need:

  • Minimum of a Bachelor's degree in a related field

  • Three (3) years' of experience in developing and managing training required

  • Three (3) years' of experience in being a supervisor/lead team of instructional designers required

  • Strong experience in project management

  • Able to lead and mentor a team

  • Have interpersonal skills to deal effectively with all business contacts

  • Professional appearance and demeanor

  • Demonstrated ability to translate business needs into strategic initiatives and drive them to successful outcomes

  • Well-versed in training, talent and development subject matter

  • Strong experience in all Microsoft office products and training technology platforms

  • Ability to be flexible to business needs and adjust/compromise plans as needed

  • Position may require travel

Bonus:

  • Master's degree in Arts/Sciences (MA/MS) Human Resources, Training or related field preferred

  • Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management (Prosci preferred) and/or OD are all strongly preferred

  • Previous experience in customer service and/or other high-volume service-oriented industry

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact


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Learning & Development Specialist, Manager Training

Chewy