Learning & Development Manager

GENERAL DESCRIPTION OF POSITION

The Learning and Development Manager provides technical leadership supporting the bank's learning management system (LMS) and quality assurance (QA) programs, including supervision of LMS administration and QA coordination. This role is responsible for supporting, designing, developing, implementing, delivering, and maintaining content, assets, and other resources used for instructional functions. The Learning and Development Manager works closely with the Learning and Development Director, trainers, and lines of business to develop content and facilitate delivery logistics for various training-related tasks and events and serves as an alternate training instructor in appropriate instances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.Supervises the operation, use, and configuration of the bank's LMS and Quality Assurance programs, including writing and maintaining technical procedures and policy documentation. This duty is performed daily, about 20% of the time.

2.Manages community areas within the LMS including functionality, appearance, and settings. This duty is performed daily, about 15% of the time.

3.Acquires and maintains knowledge of current technology as it applies to LMS software and systems. This duty is performed weekly, about 15% of the time.

4.Investigates and recommends enhanced learning methodologies, including AI integration. This duty is performed weekly, about 15% of the time.

5.Create training outlines, materials and develop virtual instructional methods for assigned topics. This duty is performed daily, about 10% of the time.

6.Works with subject matter experts for the purposes of gathering appropriate curriculum information. This duty is performed monthly, about 10% of the time.

7.Develops standardized LMS operational processes and procedures, guidelines, and documentation. This duty is performed weekly, about 5% of the time.

8.Coordinates with the Learning & Development Director on various training-related tasks including new projects and developing content and logistics for training-related events. This duty is performed weekly, about 5% of the time.

9.Answer training-related questions from employees and respond to ServiceNow requests. This duty is performed as needed, about 5% of the time.

10. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.

11. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.

12. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, and 19 to 23 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to write speeches and articles for publication that conform to prescribed style and format; ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Advanced: Presentation/PowerPoint, Spreadsheet, Word Processing/Typing

Basic: Accounting, Database, Programming Language

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a small group (1-3) of employees in the same or lower classification. Assigns and checks work; assists and instructs as required, but performs same work as those supervised, or closely related work, most of the time. Content of the work supervised is of a non-technical nature and does not vary in complexity to any great degree.

Supervises the following departments: N/A

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to stand, walk, talk or hear; occasionally required to sit, use hands to finger, handle, or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Preferred Education and Experience:

• Four (4) year college degree

• Three (3) years of experience working in a virtual production and/or facilitation environment

• Strong proficiency working with Virtual meeting platforms such as, Adobe Connect, Adobe Presenter, Adobe Captivate, WebEx

• Experience managing LMS systems

Required Proficiencies:

• Applied knowledge of corporate policies, procedures and compliance regulatory requirements

• Strong writing ability with a focus on eLearning instructional design

• Highly organized, punctual, and responsible

• Team oriented

• Ability to learn new systems or information and train on them

• Excellent oral and written communication skills

• Self-motivated and able to work without close supervision

• Ability to handle multiple tasks at one time

• Ability to travel up to 50% of the time, including evenings, weekends, and early mornings

This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job. Therefore, this position is classified as a safety sensitive position.