Learning & Development Manager

Amazon.Com, Inc. New York , NY 10007

Posted 4 months ago

Who are we?

Amazon Go is a new kind of store with no checkout required. We created the world's most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)

At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.

To learn more about Amazon Go, check us out at amazon.com/go

Who are you?

At Amazon, our mission is to be Earth's most customer-centric company. To get there, we need extraordinarily talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Learning and Development team as a Learning and Development Manager.

As a Learning and Development Manager you will create plans, coordinate, and deliver training across multiple modalities to deliver high-quality learning experiences that support our learning community of associates and managers. The successful candidate will need to demonstrate strong business decision-making skills, strategic planning capabilities, and the ability to effectively manage ambiguity in the moment.

In addition, you should be comfortable working across multiple stakeholder groups, building collaborative relationships, coordinating with stakeholders, and working with operational teams to engage needed resources and drive innovative learning solutions. This role requires the ability to influence without organizational authority; effective presentation, coaching, and persuasion skills; and a strong customer obsession. You will be able to innovate, move quickly, and not be constrained by how things have been done before. Someone who is high energy, able to think long term while problem solving in the moment, and remains composed with shifting priorities will thrive in this role.

More specifically, the Learning and Development Manager will:

Be an active and productive liaison/partner with the operations and business teams consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics. Consult on learning strategies and effectiveness, audit on-site training execution, provide feedback to on-site trainers and leadership, and gather feedback from the field to improve learning and development programs.

Implement and track training programs for associates, managers, trainers and others and provide reporting to leadership on training completions. Plan and coordinate ongoing training classes/workshops, facilitate train the trainer sessions for leads and trainers, and work with leadership to develop and facilitate training plans.

Develop and implement a training plan and/or work with operations to support change management and/or introduce updated or improved programs. Work with key stakeholders to schedule opportunities to communicate policies and procedures to managers, trainers, and new employees as needed.

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Learning & Development Manager

Amazon.Com, Inc.