Patelco Credit Union Pleasanton , CA 94588
In this role, responsibilities will include providing support to the Learning and Development team. Additional support within the HR Division may be required upon request.
Assists in evaluating the effectiveness of training programs and employee performance. Maintains training library resources and distributes materials to managers and team members as needed. Provides support in the planning and implementation of large events and meetings. Responsible for basic administration of the Learning Management System, LinkedIn Learning Platform. Takes lead in scheduling team members for courses, completing course prep work, closing rosters, and preparing reports. Assists with miscellaneous assignments as needed.
The successful candidate will be collaborative in working with employees at all levels and deliver a high level of service in meeting the department needs
Ensures that all HQ classroom courses are scheduled, assigned and prepared in accordance with established standards
Collaborate with team to ensure all materials are produced and provided for courses in a timely manner
Become familiar with Learning Management System (LMS) Admin functions.
Prepare assessments, survey and assist with focus groups.
Track all training, survey and evaluation responses and report monthly (or as needed)
Responsible for L&D supply orders, supporting department needs, completing all course prep work including scheduling speakers, room set-up, food orders, and setting out materials
Manage and maintain training facilities, equipment and supplies
Maintain team training records. Retrieve records and provide reports as requested.
Performs L&D support functions by answering team member requests and questions. Manages the email activity within the L&D mail box Learnign@patelco.org
Assists with onboarding of new hires as they transition to training programs.
Reconciles invoices from training vendors
Provide high level of service within all departments
Develop good working relationship with Branch/Department Managers
Other duties as assigned.
Bachelor's degree preferred or equivalent work experience
One to two years related business experience is required
Ability to work at a fast pace with accuracy and attention to detail
Excellent communication skills, initiative, judgment and discretion
Ability to handle and maintain confidential details and records
Eagerness to work in collaboration in fast moving/changing environment
Strong teamwork skills
Excellent organizational and time-management skills with the ability to multi-task
The ability to work independently while being a genuine "team player"
Maintain professionalism at all times
Strong organizational, problem-solving, and analytical skills
Must be detail-oriented
Must be flexible and have the ability to work under pressure
Ability to show judgment and initiative to accomplish all job duties
Exemplify Patelco's values of integrity, communication, respect, trust, quality, service excellence, initiative, collaboration and teamwork
Ability to work on a computer for extended periods of time
Ability to lift 30 lbs.