Learning & Content Designer

Verizon Communications Denver , CO 80208

Posted 2 weeks ago

What you'll be doing...

Visible & You

At Visible, we're building a new, entirely digital way to deliver mobile phone service to fit the needs of people who live their lives on their phones. With one simple price, we offer unlimited data, messages, and minutes, on America's best 4G LTE network. Based in Denver, CO, we're a team of passionate people imagining and building the future of mobile phone service, while creating a new culture and ways of doing business from ground up. No single day will feel the same, and change is the only constant. If you love all of that, plus the challenge of delivering the best experience to our customers in the simplest ways (and knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.

This is a full-time position based at the Visible headquarters in Denver, CO, where you will collaborate with team members across functions as well as our executive team.

Learning & Content Designer

Your Role at Visible

We have identified the need for a Learning and Content Designer to support our Care organization. The Designer will be responsible for crafting agent training material, identifying agent knowledge and performance gaps, and improving the ways agents access, understand, and apply information

  • Conduct analysis to identify agent opportunities and develop training to increase performance accordingly

  • Work cross functionally to develop trainings and documentation to support care tools and processes as well as new feature releases

  • Redesign and continually iterate on agent training to support new training classes and digital delivery

  • Evaluate training efficacy and apply learnings into future trainings

  • Lead train the trainer sessions with our vendor partner

  • Potentially expand function to support internal training as necessary

  • Become a subject matter expert of our products, our care processes and general business

  • Work with digital operations to drive enhancements to our agent platforms including AI, chatbot, salesforce

What we're looking for...

What You Bring to Visible (a.k.a. qualifications)

  • Bachelor's degree or equivalent work experience

  • Proven track record supporting Tier 2 Support organizations with effective training, training material creation and innovative improvements for various audiences

  • Proven track record of creating training material from ground zero

  • Previous experience working with Vlocity, and Salesforce preferred

  • Ability to identify process improvements and build collateral material and training sessions to support ongoing improvements

  • Previous experience in digital support preferred

  • Familiarity with adult learning principles, theories, concepts

  • Ability to develop and customize activities to ensure participant engagement and knowledge retention

  • Creativity in the development and delivery of learning experiences

  • Strong organization and planning skills

  • Strong analytic skills (Excel) to proactively identify care trends and training needs, and determine the efficacy of training post-delivery

  • Experience with Captivate, Articulate, Camtasia, or comparable learning content creation software

  • Excellent critical thinking and decision-making skills

  • Excellent understanding of social channels and digital support/delivery

More about Visible

We are proud to work at a place free from discrimination. We believe that diversity of experience, perspectives, and background will create a better environment for our team and a better product for our members. Come join us at Visible and be part of changing the way mobile phone service works for everyone.

When you join Verizon...

You'll have the power to go beyond doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Learning Experience Designer

Zscaler, Inc.

Posted 3 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 12M employees. We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference. The Sales Enablement Learning Experience Designer (LED) will apply expertise in instructional design and digital learning tools to develop innovative content, resources, and training that is relevant, actionable, and easily consumed by sales professionals. The LED's design process will include planning, developing and maintaining e-learning modules, building visual assets, creating multimedia learning experiences, and assessing learner retention. This individual will have a keen eye for learner experience, with an unyielding attention to detail and design quality, to create learning solutions that are high quality, engaging and interactive. The LED will work with a broad set of stakeholders, including SMEs, sales leaders, sales trainers, sales operations, and product marketing to launch and measure sales enablement programs. Responsibilities: * Apply creativity and design principles to develop interactive content that engages the audience, increases retention, and drives sustained behavioral change * Be the voice of the learner, ensuring their needs are at the forefront of our content efforts and help our team iterate and improve according to learner needs * Identify and implement the most effective modalities and tools (in-person, on-demand, virtual, gamification, simulations, and blended learning) to support the sales team based on learning objectives, and considering time and geographical constraints * Create concise microlearning geared to engage learners and break down concepts into easy-to-digest blocks * Decide on the criteria used to judge learner's performance and develop necessary assessment tools * Support the configuration and administration of e-learning modules * Other duties as assigned Required Qualifications: * Bachelor's degree with 2+ years of experience in sales enablement content development * Ability to translate concepts, summarize and communicate complex ideas, and clearly articulate business value with a good sense of how sales professionals think, operate, and absorb information * Demonstrated ability to translate business needs into high-impact learning objectives that enhance business performance * Experience with publishing and tracking learning objectives in an LMS * Ability to write effective copy, instructional text, and audio/video scripts * Advanced in Microsoft Office Suite (Word, Excel, PowerPoint, and Project) * Proficient in Adobe Creative Cloud or other design software * Highly innovative and analytical with exceptional problem-solving skills * Ability to manage multiple concurrent projects to ensure on-time delivery and quality * Adaptable and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change * Ability to initiate and build relationships with people in an open, friendly, and accepting manner * Resourceful with a notable ability to execute with little supervision Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. #LI-GJ1 Follow Us on LinkedIn Zscaler, Inc. Denver CO

Learning & Content Designer

Verizon Communications