Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Under moderate supervision, and on projects of moderate scope and complexity: Collaborates with business partners and other stakeholders on short and long-term business objectives to design, develop, and deliver training materials, programs and curricula to meet business needs and enhance business productivity for agents and field sales executives; may include other audiences as required. Applies specialized knowledge of adult learning concepts, organizational development, performance management, and learning technologies to ensure training activities are effective, efficient, engaging and support business strategies. Facilitates classroom, virtual and blended learning curriculum and maintains accuracy of training materials through timely updates. After formal training, provides mentoring to identify and remedy knowledge or performance gaps, and drives behavior changes required to support the achievement of business goals. May provide assistance to less experienced trainers/developers.
This position may be based 100% remotely or in one of our offices.
Primary Job Duties & Responsibilities
With management oversight, assesses and develops long-term learning strategies and initiatives for identified needs.
Designs, develops and delivers programs/curriculum to meet training initiatives and enhance productivity for business.
Proactively develops appropriate measures to ensure learning initiatives are effective and in alignment with business strategy.
Evaluates the results of learning, determines effectiveness and recommends appropriate alternatives.
May manage budget and expenses for line of business or program. Ensures all training solutions are cost effective.
Identifies and aligns appropriate resources to meet client needs.
Evaluates and recommends vendors as required; may establish or manage vendor relationship.
Works with peers to identify areas where common training solutions can be leveraged across businesses.
In addition to the above, may:
Develop train-the-trainer tools and modules to prepare subject matter experts to deliver programs.
Design, develop and maintain effective training materials incorporating adult learning best practices.
Deliver live, virtual, multimedia and/or blended learning curriculum to meet the technical and skill requirements of employees and business partners in at least one line of business and/or specialty.
Maintain records and reports of learning activities.
Develop and coordinate training calendar for designated locations.
Education, Work Experience, & Knowledge
College degree or equivalent experience in adult or workplace learning techniques and practices.
Typically 5 - 8 years professional experience.
Professional learning and development credentials preferred.
Experience with all aspects of learning solution development preferred.
Experience with eLearning tools and/or other learning technology preferred.
Project management experience preferred.
Coaching/mentoring experience preferred.
Excellent PC skills including Word, Outlook, Excel and PowerPoint.
Job Specific Technical Skills & Competencies
Strong communication and presentation skills.
Ability to accomplish work in a matrix environment.
Attention to detail.
Ability to work independently.
Ability to influence and build support for ideas.
Ability to handle multiple priorities.
Strong Needs Analysis Skills.
Solid understanding of design, development, and delivery principles.
Solid understanding of Evaluation/Impact Assessment techniques.
Good project management skills.
Solid level of business acumen.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
The Travelers Companies