Learning And Development Manager - Office Of Human Resources

Learning and Development Manager - Office of Human Resources

Salary: $65,000-$70,000 annually

Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits

Location: Office of Human Resources

Position Status: Full-time

Hours: Varied

Position Number: 241712/10-989

FLSA Status: Exempt

POSITION SUMMARY:

Under the general direction of the Director of Employee and Labor Relations, the Learning and Development Manager will oversee all aspects of the University's staff training and professional development program. Work involves creative and strategic design, dynamic delivery and comprehensive evaluation of training programs.

Work will be reviewed by conference, observation of results, and customer feedback. Ability and willingness to work a flexible schedule to accommodate training activities is expected.

DUTIES AND RESPONSIBILITIES:

(This list is neither absolute nor restrictive, but indicates approximate duties and responsibilities which may be redefined pursuant to operational needs.)

In alignment with the Office of Human Resources Strategic Plan, formulates a strategic plan of training and professional development programing based on surveys, analysis of needs, industry trends, regulatory compliance, and customer input.

Plans and delivers engaging presentations and e-learning opportunities for staff on a variety of educational topics. Conceptualizes training needs, develops teaching plans, and presents training opportunities the meet the demands of a varied and Mission-centered workforce.

Develops an annual schedule of training through the University's Pathways to Professional Success Program and continually evaluates offerings to update offerings as needed.

Identifies and oversees conversion of current classroom training programs to blended or e-learning format.

Collaborates with the office of the Chief Diversity Officer (CDO) to facilitate the University's Diversity, Equity, and Inclusion certificate program; assists with course development, communications, and scheduling and tracking of courses, among other duties in collaboration with the CDO.

Works with internal and external trainers, as appropriate, to meet specific training needs in an efficient and cost-conscious manner. This will include the development of a list of internal "experts" who can provide training to others as an extension of their regular employment.

Designs and applies assessment tools (evaluations and surveys) to assess training effectiveness and needs.

Manages the University's non-faculty new hire orientation program. Identifies new hires, prepares invitations, tracks participant attendance, coordinates speakers and related program logistics and expenses. Regularly seeks feedback from participants and makes changes to program based on input provided.

Manages the University's training registration and tracking system. Posts courses, runs reports, and troubleshoots as necessary to ensure integrity of data and ease of use on the part of employees and instructors. Works with vendor on system upgrades and related activities.

Creatively markets and regularly seeks ways to promote educational and professional development opportunities to the campus community. Engages with key stakeholders in developing school or department-specific learning opportunities. Updates training websites and related social media.

Represents Human Resources by serving on various standing and ad-hoc committees.

Effectively manages the training and development budget. Annually identifies needs and forecasts financial expenditures.

Regularly monitors budget activity and ensures budget is balanced. Tracks registration fees, program or speaker fees, and payments.

Stays current in the field of training and development through professional development associations (ASTD, PHRA, SHRM, etc.) Identifies and implements teaching and learning best practices.

Works closely with Employee Relations to identify training and educational programs for under-performing staff. Develops personal learning training plans as appropriate.

Coordinates all pre-training needs, such as scheduling rooms, being on-site to ensure audio/video equipment is functional and ready prior to start of training sessions, ensuring food and beverage delivery, preparing or assisting in the preparation of materials, class handouts, announcements, syllabi, course content and other needs as requested by presenters.

Manages a part-time Graduate Assistant and part-time undergraduate student worker.

Provides assistance with a variety of HR-related projects including the Take Our Children to Work Day, Staff Recognition Awards, wellness initiatives, among others.

Performs related duties as assigned by the Director.

REQUIREMENTS:

Minimum qualifications:

Work requires a minimum of a Bachelor's degree in human resources, business, education or closely related field of study and 5 - 7 years of progressively responsible and related professional experience managing a training function.

Preferred qualifications:

A Master's degree in human resources, business, education, or instructional technology, PHR/SPHR or SHRM-CP/SHRM-SCP certifications, and previous higher education HR training experience is preferred and highly desirable.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Ability to conceptualize, build, implement and deliver creative and dynamic presentations, both classroom and online formats, including video presentations;

Knowledge of current and best-practice training techniques and concepts, including experience with instructional design and converting classroom-based programs to blended or e-learning format;

Outstanding interpersonal skills, including oral, written and presentation.

Excellent organizational, analytical, and administrative skills;

Ability to be attentive to the details and ensure accuracy of information presented;

Previous experience with event planning - from initial concept to implementation and follow up;

Ability to be compassionate and people-centered;

Ability to engage participants in training process;

Ability to function independently in a fast-paced, multi-task environment, as well as part of a team;

Experience and knowledge of adult instructional and learning theory and principles;

Experience with utilizing website and social media to promote training opportunities;

Comprehensive knowledge of training plan, curriculum, and learning aid design and development

;

Ability to develop meaningful management reports that will document the attainment of training goals based on management expectations;

Ability to develop surveys for various groups to identify training needs;

Ability to evaluate program and presenter effectiveness;

Ability to and proven record of accomplishment with marketing training programs to maximize employee participation;

Experience and knowledge of training and coaching methodologies;

Experience and knowledge of learning management systems;

Experience and knowledge of competency assessment.

Commitment to the University's values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University's Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.