Learning And Development Manager

Summary/Objective:

The Learning and Development Manager (LDM) drives profitable, effective field operations and sales by providing structured, consistent training related to processes, customer interaction, sales, safety, and leadership. They will partner with operational leaders and stakeholders including Regional and District managers to develop, validate, and sustain best-in-class practices in the automotive quick lube and preventative maintenance sector. They will interact, design, implicate approved training programs to the field operators, including support for pilot and new program initiatives to both retail and franchise operations.

Essential Functions:

• Work closely with Operations and Corporate leaders, including field leadership to ensure the success of new and tenured employees through training and development.
• Help deliver thorough training for new Center Managers and District Managers, both promoted internally and hired from the outside.
• Assist Center Managers to ensure they have the skills, exposure and materials to train service center employees.
• Store-based remedial and need-based training projects to accelerate team growth when needed.
• Work with local, approved vendors to supply additional support training.
• Recognize gaps in training content and materials and provide insight to generate higher productivity and safety among staff.
• Identify future training needs and assist in the creating curriculum to facilitate the training.
• Lead programs to assist employees with transitions due to technological changes, acquisitions, and mergers.
• Communicate with management, trainers, and team members to ensure that all training objectives are completed.
• Train remotely using video conferencing and online instructor-led training to increase positive impact across assigned areas.
• Field Training and Facilitation of instruction led classes.
• Adhere to expense and travel policies for self and team.
• Provide consistent and clear reporting of training progress and challenges for each assigned location.
• Recognize and immediately address safety concerns.
• Ability to travel 50%-75% with some overnight and weekend assignments.
• Other duties as assigned.

Competencies:

• A strong communicator, who is comfortable presenting material to a diverse audience while keeping a mission-centric, can-do attitude.
• Able to effectively listen, partner, and consult to obtain optimal results.
• Highly organized, with a proven track record of delivering results.
• Maintain productivity in a hybrid work environment that may include a home office, the corporate office, store locations, hotels or other venues for group training, etc.
• Proven experience influencing behavior change without having management oversight.
• Ability to work hands-on with automotive technicians and mechanics.
• Able to spend extended amounts of time working on their feet in an outdoor conditions environment.
• Ability to work collaboratively and drive decision-making in a fast-paced, dynamic environment.
• Proficient use of Microsoft Office products, ability to learn additional systems and software as needed.
• Bilingual a plus, but not required.

Physical Demands /Work Environment:

• The Service Advisor is regularly required to stand, bend, walk, ascend, and descend stairs, talk, and hear.
• Be positive and collaborative in all communication (written, verbal, and in-person).
• This position may need to lift and/or move up to 40 pounds.
• The noise level while working in the field can be very loud.
• May be subject to continuous exposure to the elements, including summer heat and winter cold, rain, and wind.

Required Experience:

• 5-7 years of prior management experience, multi-location leadership preferred.
• 5+ years of experience training and developing sales and processes.
• 3-5 years of mechanical repair and maintenance experience.

Required Education:

• High school diploma or equivalent
• Real-world training experience
• Previous public speaking training
• ASE or industry certifications (plus, but not required)

Supervisory Responsibilities:

• None