The Lead/Supervisory Technician (Central Office) will coordinate support through local site IT technicians, managed both directly and remotely. These technicians are responsible for the daily tasks needed to provide support to their responsible sites.
The Lead/Supervisory Technician will focus on the support provided by these subteams as well as the support needed to these subteams from other IT resources (Network team, Server team, Business Process team, etc.).Daily activities include operational support escalations, personnel management, budget stewardship, project deliverables and achieving ARCareerEd Technical objectives. Additional duties, projects, or IT initiatives may also require assistance when needed.
Work with ARCareerEd IT Leadership to define and support business' IT needs.
Prioritize business needs within the available support model, escalating issues/needs when appropriate
Supervise/support ARCareerEd (locally staffed) Field Service Technicians delivering customer service, focusing on all IT activities for designated sites, including daily support, pc lifecycle management, application support, network support, server (if onsite) support, and the customer experience
Responsible for submitting any disciplinary-related concerns to ARCareerEd IT Leadership for review and approval
Provide project oversight for IT initiatives and organizational IT goals
Liaise with vendors and other business contacts for IT needs ? staffing, toolsets, and other resources
Help manage expenses as governed by ARCareerEd IT Leadership
Work as part of a team within ARCareerEd IT Department as support to teammates, and understanding the Desktop Support role within the Central Office IT sub
Travel Required - travel expenses reimbursed.
Valid Driver's License
Current Vehicle Insurance Certificates
Advanced Technology Solutions