Lead,Service - Willowbrook Mall #752

Forever 21 Wayne , NJ 07470

Posted 7 months ago

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Lead of Service

Department: Remote-Store Operations

Reports to: Assistant Store Manager

Direct Reports: Yes

Location: 1842 WILLOWBROOK MALL, SPACE #1275, WAYNE, NJ 07470

Job Purpose:

The Lead of Service will support the success of all operational functions which includes all aspects of the customer service experience, cash handling, and operations compliance. The Lead of Service will drive sales and productivity by promoting our products, programs and producing the highest quality shopping experience for our customers.


  • Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment

  • Responsible for facilitating new hire onboarding and training courses for various skill levels.

  • Arranges and executes suitable and effective training solutions for employees based on performance

  • Ensure service, merchandising, and operational standards are met through company-defined practices an processes

  • Evaluate customer surveys to assist with the execution of any action plan to enhance the customer's in-store experience.

  • Lead the overall store earnings by driving top line sales while managing controllable contribution.

  • Spend at least 60% of the shift performing Leader On Duty tasks

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Lead,Service - Willowbrook Mall #752

Forever 21