The Leadership Solutions Practitioner is an expert consultant, solutions designer, and facilitator who designs and delivers a variety of CCL custom engagements across multiple leader levels. Partners with sales to build client confidence in CCL capabilities, win business, and achieve custom revenue and margin targets. Serves on account teams as a Lead in the design and pilot delivery of solutions. Works collaboratively with other members of the Design & Delivery and/or Account Teams as a shared resource for Leadership Solutions work. As a design and client relationship management subject matter expert, helps build capability for Leadership Solution Facilitators and program Facilitators in solution design, frameworks, assessments, and client relationship management (CRM) skills as needed.
Principal Duties and Responsibilities
Participates on client account teams as subject matter expert in discovery, design and client relationship management in partnership with sales, project management and other account team members.
With client team, works to win and grow business. Is a key member of the team, conducting discovery, designing, developing, and delivering custom solutions along with training other practitioners in the delivery of the solution.
With client team, develops and implements client acquisition and retention strategies. Supports CRM for a key set of major clients. Quickly builds credibility with the client through understanding the client organization and by designing solutions that work within the client's organization context.
Identifies and pursues emergent sales possibilities in the classroom and in partnership with the sales team.
With sales and the client, designs and leads discovery processes to assess client needs and determine desired solution outcomes. Aligns outcomes with CCL portfolio and sells CCL's capability to deliver outcomes.
Using sound adult learning principles and the breadth of CCL's capabilities, designs and develops quality leadership development solutions with both individual and organizational impact. Ensures solutions are financially viable and contribute positively to CCL margins.
Expertly facilitates group process; reads and responds to climate issues, quality of facilitation significantly deepens solution impact.
Collaborates with other CCL individuals and teams in developing content, materials, use of assessments, etc. for new and/or revised portfolio content or for custom solutions.
Collaborates with CCL staff on the development of new program designs including the development of content, exercises, cases, and simulations.
Communicates and negotiates solution design and delivery with clients within established guidelines
Partners with account team members to develop planning, communication and processes for client ease throughout implementation.
Ensures smooth transition of ongoing delivery of solutions to on call facilitators or Leadership Solution Facilitators.
Specific Knowledge, Skills and Abilities Required
Minimum 8 or more years' experience in business, organizational development, HR, or corporate training role(s), preferably in a global, complex organization.
Proven experience working in or consulting with Fortune 100 clients is a plus.
Expertise in the development of complex customized leadership development solutions for individual leaders as well as system-level change initiatives.
Deep knowledge of relevant content areas, including the fields of management/leadership, organizational development, talent development, adult learning theory, and human resource development required.
Demonstrated business acumen in a corporate setting and ability to apply it in solution design and facilitation required.
Able to recognize, cultivate, and build new client/revenue opportunities as they emerge during programmatic work.
Demonstrated relationship and influence skills needed to attract, retain, and grow client relationships.
Strong facilitation and program delivery skills.
International work experience and executive coaching are a plus.
Demonstrated ability to work with and influence upper middle management to senior executives displaying executive presence in the classroom.
Effective interpersonal skills for interaction with clients, participants, and staff.
Ability to perform successfully as a solo, team, or lead facilitator across a wide range of programs.
Flexible, adaptable with clients, colleagues and organizational needs.
Exceptional organizational and planning skills to balance competing client demands.
Significant experience using technology options for designing and facilitating learning i.e. webinars, podcasts, online simulations etc.
Demonstrated understanding of organizational business models and financial goals. Able to incorporate understanding of the economic, financial and organizational drivers of a particular client or industry to design solutions and demonstrate organizational impact of the solution.
Demonstrated knowledge and subject matter expertise across content areas and current research for more than one practice area.
Flexibility to travel.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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