Leader, Home Delivery Logistics

Restoration Hardware Avenel , NJ 07098

Posted 3 months ago

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Home Delivery Leader, you will lead RH's vision and deliver operational excellence across key home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

  • Live Our Vision, Values, and Beliefs every day

  • Align the RH home delivery experience to the luxury and world-class service experienced by customers in our galleries and online

  • Lead and support our delivery partners, drive performance and ensure accountability from our partners around all aspects of the delivery experience

  • Lead loadout to ensure compliance, accuracy, quality, and efficiency

  • Responsible for the delivery partner billing process

  • Leverage reporting to improve key metrics that support our HDC strategy

  • Lead route review process to maximize daily capacity and optimize the customer delivery experience

  • Address and resolve escalated customer service issues in a timely and thorough manner

  • In partnership with the Senior Leader and delivery partners, support driver training initiatives that elevate the delivery experience

OUR REQUIREMENTS

  • 3+ years leadership experience in furniture home delivery or similar field

  • Experience in logistics services

  • Proven ability to lead outside service providers

  • Adept at hiring, training, coaching and executing all facets of employee performance

  • Excellent analytical, problem-solving and decision-making skills

  • Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds

  • Relentless passion for providing world-class service within the organization and to our customers

  • Proven ability to address and solve problems in a creative, innovative, timely and decisive fashion

  • Computer proficiency is a must. MS Word, Excel and GSuite are used daily and extensively in this position

  • Fluent in Spanish is a benefit, but not required

PHYSICAL REQUIREMENTS

  • Must pass background review, MVR, and drug screen

  • Physical stamina and ability to lift up to 100 lbs

  • Some travel may be required

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Leader, Home Delivery Logistics

Restoration Hardware