Leader, Corporate Real Estate Service Delivery | Americas (1424597)

The selected candidate will be performing work on a site with logical and physical access restrictions imposed by U.S. government contracts. For that reason, the selected candidate will need to meet the U.S. government's personnel requirements which may include U.S. personhood status (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).

Leader, Corporate Real Estate Service Delivery | Americas

Cisco is seeking a dynamic leader with a strong background centered in facilities coordination, technical building services, vendor performance/compliance, and contract adherence.

If you are a visionary leader with a knack for maximizing efficiency and fostering innovation, we invite you to be a part of our transformative journey to drive facility management and enhance the workplace experience for our employees.

Who You'll Work With

Join our proactive Workplace Resources team, where we provide top-notch workplace experiences for Cisco employees and strategically optimize working capital.

We focus on productivity and tangible business outcomes while maintaining safe and functional delivery of services across our buildings globally.

What You'll Do

As a People Manager, you'll collaborate with teams in Real Estate Strategy, Design & Construction, and other specialized areas to elevate the quality of Cisco's work environments and employee satisfaction.

In this role, you will:

• Lead and mentor a team of Regional Service Delivery Managers, fostering growth and excellence within your team.

• Act as a key player in the Americas leadership team, influencing regional strategies and decisions.

• Oversee regional financial management for facility services, ensuring precision in budgeting and financial reporting. Strategically manage expense projects and lifecycle asset management for technical building services.

• Balance and prioritize various demands, providing clear direction to your team for optimal focus and productivity.

• Craft project plans and oversee timelines to ensure successful completion of initiatives.

• Guide your team using your expertise in service development and premium hospitality and experience services.

• Manage and adapt the scope of work and organizational changes with our external facilities provider to align with business needs.

• Build and maintain robust relationships with key stakeholders, ensuring timely and transparent communication.

• Coordinate closely with Service Development, Vendor Performance teams, and the Facility Management Global Contract Manager for seamless service delivery.

• Implement a strong program management approach to collaborate with internal teams, define project deliverables, and guarantee timely execution of project plans.

• Handle confidential information with the utmost discretion and produce high-quality work within stringent deadlines.

Who You Are

You're an experience people manager with a strong background centered in facilities coordination, technical building services, vendor performance/compliance, and contract adherence.

Required Qualifications

• Ability to meet the U.S. Government's personnel requirements

• Extensive knowledge of facility management, services, and current market trends.

• Minimum of 5 years in team leadership, overseeing employee performance and development.

• Over 10 years of experience in operational facility management, luxury hospitality services, or developing innovative facility management solutions.

• Demonstrated program management expertise.

• At least 5 years of experience ensuring compliance with facilities contracts.

Desired Qualifications

• Bachelor's degree or equivalent in a relevant field.

• Proven ability to manage multiple priorities and programs concurrently.

• Expertise in articulating demand into comprehensive scopes of work.

• Exceptional relationship management skills, with a focus on inclusion and challenging conventional thinking.

• Strong communication abilities, including verbal, written, and presentation skills, tailored for a client-focused environment.

• Collaborative spirit, capable of working cross-functionally in both virtual and in-person settings.

• Resourcefulness and a robust network for information gathering and problem-solving.

• Skill in synthesizing diverse information to construct a compelling narrative.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.