Lead - Woodbury Lakes

The Gap Woodbury , MN 55125

Posted 3 weeks ago

As a Lead, you're responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you'll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.

  • Promote customer loyalty by educating customers about our loyalty programs.

  • Serve as a role model to achieve priorities in store with the customer as the primary focus.

  • Seek out and engage with customers to drive sales and service using suggestive selling.

  • Enhance customer experience by using all omni channel offerings.

  • Take action based upon direction from the Service Leader and collaborate effectively with employees.

  • Support Service Leader duties during non-peak hours.

  • Build and share expertise in an assigned specialized functional area.

  • Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.

  • Be accountable to personal goals which contribute to overall store goals and results.

  • A current or previous retail employee with 6 or more months of experience.

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.

  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

  • Able to demonstrate interest and initiative to develop skills and improve capabilities.

  • Passionate about retail and thrive in a fast-paced environment.

  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

  • Able to utilize retail technology.

  • Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

  • Ability to travel as required

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Woodbury Lakes

The Gap

Posted 3 weeks ago

VIEW JOBS 3/30/2019 12:00:00 AM 2019-06-28T00:00 The Assistant Manager is a brand consumer and brand advocate for Athleta Retail Stores. The role supports the Associate Manager & General Manager in driving an innovative, amazing customer experience, in an effort to operate sales profitably. The Athleta Assistant Manager serves as an important field representative on the brand's cross-functional team, partnering with the Associate Manager and GM to execute on merchandise product lines, brand marketing messages, and key assortment plans, while helping to develop and execute a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition. The Assistant Manager is responsible for executing the day-to-day plans and strategies to provide an amazing in-store experience. This role assesses customer experience feedback and ensures the development of action plans for improvement, to address concerns, and maintain a consistently compelling, innovative experience that delights our customer and consistently exceeds her expectations. The GM models and can clearly articulate the Athleta vision and strategy to store team in a way that engages, motivates, and inspires a customer-centric culture. * Implements action plans to improve key performance indicators to maximize business * Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement * Assists Associate Store Manager with hiring and recruiting of store employees * Assists Associate Store Manager with on-the-job training to new employees * Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback * Ensures desired brand experience is being fostered in store through individual and team customer interactions * Promotes community involvement to drive brand awareness and loyalty * Fosters customer centric culture by recognizing and rewarding team * Serves as leader on duty * Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store) * Has a passion for delivering exceptional service everyday and inspires by example * Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation * Responsible for opening and closing procedures * Works with visual merchandising team to effectively position merchandise and signage within the store * Completes projects as assigned by Associate Store Manager and GM * This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management * Ability to establish & maintain effective relationships with employees and customers * Possesses a strong character/ethical core – distinctly knows the difference between doing what is right vs. doing the right thing * Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion * Results driven – Inspires and motivates to exceed goals * Skilled problem-solver – Applies rigorous logic & methods to solve ambiguous problems * Effectively prioritizes and provides focus for self and team, with appropriate attention to detail * Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively * Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Sets a compelling vision and manage successes and failings along the journey in a highly collaborative fashion * Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels * Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction * Knowledge of in store systems, policy and procedure * Minimum 6 months previous retail experience preferred * Some college preferred * Ability to travel as required * Ability to work nights and weekends as appropriate to schedule requirements * Ability to lift and carry 30lbs * Ability to maneuver around sales floor, back room and office areas This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. The Gap Woodbury MN

Lead - Woodbury Lakes

The Gap