Lead Warehouse Agent (Los Angeles, CA, US)

Panalpina Los Angeles , CA 90009

Posted 3 months ago

Req ID: 155851

Job Function: Logistics

Full-Time/Part-Time: Full-time

Contract Type: Regular Employment

Job Level: Entry-level


Office Location: Los Angeles, CA (LAX), United States

Start Date:

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a Lead Warehouse Agent to assist management in leading the warehouse in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction.


  • Assist Supervisor in training the staff on warehouse procedures, cargo handling, loading/unloading and packing (if applicable)

  • Supervises, coordinates, provide leadership, and reviews the work of assign staff in the day-to-day departmental operations

  • Inspect hazardous cargo to ensure proper compliance with safety regulations

  • Assure compliance with corporate warehouse policies and procedures

  • Report to Supervisor on any unusual issues regarding shipments

  • Observes and alerts Supervisor and Managers of potential problems for resolution

  • Fills in vacant slots as needed to ensure activity levels are met

  • Recommend changes in procedures in order to improve the warehouse area and operating efficiency

  • Monitor and coordinate work flow for freight movement

  • Ensure and acknowledge receipt of freight, and provide necessary information to operations staff for further processing

  • Assure proper maintenance of shipment records

  • Monitor and control warehouse equipment and supplies

  • Control/monitor proper documentation and labeling

  • Assist management in continuous training and education of the department staff and supervise cross-training

  • Monitor vendor compliance with service standards and requirements as per contract terms

  • Monitor maintenance of the filing system for the operational departments

  • Maintains a clean and organized work area at all times and ensures all team members maintain areas as well

  • Exception handling by consulting with Supervisor and Management

  • Disciplinary responsibility for the warehouse with management guidance

  • Exception handling by consulting with management

Quality, Health, Safety & Environment

  • Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

  • It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.


  • High School Diploma

  • Bachelor's Degree a plus


  • Excellent and thorough knowledge of warehouse environment and its regulations

  • In depth knowledge of warehouse processes

  • Management experience

  • Strong customer service orientation

  • Detail oriented

  • Team player

  • Excellent communication and people skills


  • Fluency in English

  • Second language a plus


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Lead Warehouse Agent (Los Angeles, CA, US)