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Lead Visitor Services Information Assistant

Expired Job

Department Of Agriculture Silverthorne , CO 80498

Posted 2 months ago

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  • Duties

HelpDuties Summary

This position is located within a National Forest. The primary purpose of this position is the dissemination of information and interpretative assistance to the public through various means.

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Ensures that the information desk at a reception area or visitor center is covered at all times, and answers the phone and radio. Greets visitors, and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions.

Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities. Provides guidance to the public on rules and regulations regarding on-unit activities, and attempts to gain public cooperation in protecting resources from damage and pollution. Assists visitors and callers with informational searches, and with use of the reference library.

Monitors and reports statistics such as visitor numbers and activities, for project planning. Keeps abreast of unit issues and acts as lead to other information desk co-workers as needed.

Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements. Is held responsible for submitting and accounting for collected monies using approved computer programs and records.

Performs regular daily activities for the reception area or visitor center, including but not limited to, daily opening and closing of the facility, raising and lowering the flag, and maintaining the front desk. Monitors public areas, and updates the status of exhibits.

Provides visitors with effective instructions on security and safety procedures and informs the supervisor of visitor needs. Operates a variety of audio/visual equipment. Maintains a lost and found for visitors and staff. Coordinates Interpretive Association book sales, including ordering, stocking, sales, quarterly inventory and reporting.

Coordinates with staff specialists and public affairs office to provide the latest, most accurate and appropriate information to the public. Researches and maintains an inventory of timely publications, brochures, posters, and informational handouts for the public.

Creates and posts informational handouts and flyers concerning safety, events and other items of importance. Works with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website. Updates information such as road and recreation closures.

Responds to and directs web and email inquiries to the appropriate personnel. Acts as liaison to other information centers such as other Forest Service offices or the local Chamber of Commerce.

Arranges informational interpretive displays in the reception area or visitor center. Varies or changes the displays to coincide with seasonal changes and unit program emphases.

Provides interpretive answers to a wide variety of visitor interests, such as the identification of local flora and fauna or the location of camping areas. Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, in order to provide accurate, descriptive information. Plans and presents interpretive talks and programs for visitors, local schools, and other groups.

Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment, as interpretive aids for presentations. Coordinates Smokey Bear appearances and Forest Service presence at local events such as parades and fairs.

Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board. Supports the office by performing such duties as monitoring of field going personnel for safety purposes, assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times, and other projects and duties as assigned by the supervisor. Monitors the status of office and security equipment and uses a variety of office and computer equipment to accomplish project and unit goals.


Leads a team of employees at the GS-05 level and below in identifying, distributing, and balancing the workload and tasks among employees in accordance with established workflow and skill level; establishes priorities to ensure timely accomplishment of assigned team tasks.

Monitors and reports on the status of work progress. Communicates to the team the assignment to be completed, milestones associated with the assignment, and any issues, deadlines, and time frames for completion. Serves as coach and facilitator in coordinating team initiatives and in consensus building activities among team members.

Serves as the team's representative and reports to the supervisor on team and individual work accomplishments, problems, progress, and individual and team training needs. Provides input to appraisals and gives advice or counsel on administrative and work matters. Resolves simple, informal complaints of employees and refers others, such as grievances, to the supervisor.

Travel Required

Occasional travel

  • Position(s) may involve work away the official duty location to remote worksites within commuting distance (49 miles) and may also require overnight travel and/or camping per work assignment.

Supervisory status


Promotion Potential

  • Job family (Series)
    1001 General Arts And Information

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen or U.S. National

  • Males born after 12/31/59 must be Selective Service registered or exempt

  • Satisfactory background investigation and/or fingerprint check

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

Direct Deposit

  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.

E-Verify: Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires.

If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS E-VERIFY' system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.


No Additional Requirement.


You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-06: (1) One year of specialized experience equivalent to the GS-05 grade level.

Specialized experience is defined as: Serving as a collection officer for the sale of books, maps, t-shirts, permits, passes or tickets and accounting for inventory, supplies and monies collected; Preparing recurring reports on items tracked on a regular basis, such as trends in public information needs; Performing routine, repetitive daily activities for visitor center operations, greeting visitors, and replying to inquries requesting general information about organizational activities, programs and policies.

GS-06 There is no substitution of education for this position.

To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


There is no substitution of education for this position.

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Lead Visitor Services Information Assistant

Expired Job

Department Of Agriculture