The Realreal Miami , FL 33101
The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, were growing fast and fundamentally changing the way people buy and sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.
Employees at The RealReal are dedicated, collaborative and innovative, and were looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, flexible work hours and Friday bagels!
This position reports to the Associate Director, Valuations Team. Key responsibilities include overseeing the regional valuations team and facilitating client facing appointments while ensuring an elevated client experience is executed by all members of the LCO team. The Lead Valuation Manager is a player-coach leading by example in both the client experience and pricing/authentication execution. This position leads the Expert team and because of this you should be constantly building upon your own knowledge, as well as supporting the growth of your teams expertise.
Facilitate valuation appointments; working with clients to provide an elevated and non-contentious experience, while educating them on their items value in our marketplace
Accountable for the experience of all clients, consignors, and sales team members engaged with regional Luxury Consignment Office services; ensure
Responsible for executing consistent messaging and language around authentication and pricing communications; Lead is responsible for teaching this language to new and existing employees
Assist in defining the LCO experience through transparent language and maintaining brand standards
Ensure the brand image is maintained, the highest level of luxury customer experience is delivered and support the brands vision in all that you and your team does
Pricing & Authentication:
Provide pre-consignment pricing services as requested of the Luxury Consignment Office by consignors and sales team members
Maintain strong understanding of pricing trends and sell-thru velocity of product categories in our marketplace by working with the Pricing and Authentication teams
Accountable for the sell thru and velocity of the product their team has priced
Accountable for the conversion rate of appointments to consignments
Accountable for accuracy of authentication and pricing of product reviewed by Valuations Team
Expert Development & Leadership:
Lead and mentor a team of Valuation Managers in their item categories in their respective offices
Develop team in increasing Expert knowledge; work with Leadership to develop strategic methods to build increased knowledge
Identify process gaps in learning and knowledge; gather and analyze data to critically evaluate and improve the consignor experience, assess regional impact, and recommend solutions
Ensure strong and nurtured partnerships with cross-functional team members (Expert Resources, Authentication, Sales Team)
In partnership with Expert Resources, ensure SOPs are effectively executed and TRR authentication and pricing standards are maintained
Hiring manager for respective office
Support program strategy for training and knowledge management
Ensure all Experts are equipped with the necessary knowledge, skill sets and standards; ensure team is motivated and engaged in contributing to the achievement of business supply and demand goals, as well as companys vision and values.
Conduct post training evaluation to ensure effectiveness and continuous improvement
Skills and Abilities:
Passion for delivering a luxury experience each and every day
Open to regional travel per sister office needs and local satellite events
Fine Jewelry and Watch identification experience along with pricing expertise
Polished, professional presentation skills
A high degree of business acumen, sophistication, and the ability to quickly establish trust with consignors
Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
Effective communicator (both verbal and written)
Demonstrates the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required.
Ability to foresee potential obstacles well in advance of strategy launch dates and to problem solve in order to ensure proper execution of Valuation office processes
Bachelor's degree from accredited college or university
5+ years experience understanding and delivering values as a product Expert
2-5 years experience working in the luxury space in a customer facing role
Team player able to work effectively and collaboratively across all departments to meet goals and deadlines