High School Diploma or equivalent
Associate's Degree in Information System, Information Technology, or related field a plus
Two (2) to five (5) years experience IT understanding of user provisioning and active directory
Experience in a healthcare setting preferred
Excellent critical and analytical thinking and excellent customer service skills.
Excellent written and verbal communication skills.
Solid understanding of organizational and project management skills.
Must have exceptional customer service and communication skills both verbal and written;
The User Provisioning Lead will be responsible to follows established process and procedures to deliver, configure, maintain and troubleshoot user provisioning requests, including act as to go-to contact to support the user provision staff as needed. This position will also perform accurate documentation to ensure continuous process enhancement and address business needs. Evaluate and assist current team deliverables and provides an updated and sustainable process to properly manage account intake. Participates on cross functional, integrated teams to troubleshoot moderately complex issues. Acts as a liaison between customers and Information Services department to help facilitate requests, issues and problems are resolved in a timely manner. Functions under direct supervision and may be required to be on call. Contributes to performance evaluations and hiring decisions.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at email@example.com. Inquiries will be treated as confidential to the extent permitted by law.
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