Lead Training Coordinator

STARTING PAY: $20.00/hr

SUMMARY

Under the direct supervision of the Utility Billing Manager and Assistant Manager, the Lead Training Coordinator is responsible for developing unique training courses and programs in all areas of the Utility Billing department. Their duties include constant interaction with Supervisors and other Leads to determine training needs, implementing training programs into department procedures, and reviewing data from previous training programs to determine their success in helping employees learn about and gain the ability to work in a fast-paced environment. They work closely with the Customer Service, Call Center, and Cashier Supervisors to implement strategies to increase productivity and achieve departmental goals. A Lead Training Coordinator must have excellent communication and leadership skills to guide a team and support the departments vision.

Lead Training Coordinator's possess the work ethic to go above and beyond and are self-motivated, innovative, and willing to take on a challenge. Below includes but are not limited to the responsibilities and requirements for this position:

Lead Training Coordinator Responsibilities:

• Create training schedules for all department sections, track and create reports on outcomes of all training and maintain training records for the department.

• Train new hires on departmental policies and procedures and use the best training methods for a specific purpose or audience.

• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.

• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

• Inform employees on scheduled training and track their progress.

• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.

• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

• Contributing to the growth of the company through a successful team.

• Creating a pleasant working environment that inspires the team.

Lead Training Coordinator Requirements:

• High School Diploma or similar.

• Minimum of 2 years' experience.

• On-the-job training.

• Excellent communication skills.

• Confidence and skillful negotiating skills.

• Computer literate.

• Strong organizational skills to give the team direction.

Additional Requirements:

• Working knowledge of customer service techniques, database systems, web-based systems, billing systems and mobile dispatching systems

• Ability to deal effectively with others in a courteous manner.

• Ability to prepare and maintain accurate records.

• Ability to speak in a clear and concise manner.

• Ability to operate a variety of office equipment.

• Ability to ask appropriate questions to obtain necessary information.

• Ability to make sound judgments regarding customer issues.

• Ability to apply and calculate various rates associated with City services.

• Ability to operate a personal computer.

• Ability to understand and operate a variety of computer programs simultaneously.

• Ability to cope with heavy public traffic both in person and by phone with constant interruptions.

• Ability to multi-task.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

Essential Job Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The employee is also required to finger, grasp, handle, life walk, stand, hear, crouch, reach, speak, see, and talk. Also requires the ability to make rational decisions and preform repetitive motions.

Work Hours:

Monday-Friday, 8am to 5pm.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.