Lead Trainer

Town Sports International Holdings Inc Studio City , CA 91604

Posted 3 weeks ago

Job Description:

Are you our next Lead Trainer?

Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Lead Trainers to join our growing team. The Lead Trainer oversees all fitness programs including one-on-one personal training and small group training.

Who are we?

Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.

What do we do?

We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.

You will thrive in this role if you:

  • Develop a robust and diverse fitness program by meeting and exceeding revenue targets.

  • Recognize that success is a team effort.

  • Have impeccable time management and organizational skills.

  • Create strong cross functional relationships across club teams to drive fitness at point of sale.

  • Implement strategies for client retention.

  • Develop empowered and knowledgeable teams through effective staffing strategies, performance coaching and career development.

  • Handle member, client and employee issues in a positive and constructive way.

  • Embrace stretch assignments and development opportunities for self and others.

  • Model integrity, collaboration and a can-do attitude.

More about this role:

The Lead Trainer is responsible for hitting total sales targets with a specific focus on PTM Net Gain. Lead Trainers are also fitness subject-matter experts and the go-to person for potential fitness sales at POS. The Lead Trainer will report directly to the General Manager with hands-on support from an Area Fitness Manager and/or Regional Fitness Director. The Lead Trainer role achieves success through embodying our core competencies (Create a TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Requirements

Create the TSI Environment

Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization's culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.

Responsibilities include:

  • Modeling and promoting our guiding principles through the Clubhouse Rules.

  • Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.

  • Being available to team members to address questions and concerns.

  • Partnering with the club team to ensure high levels of customer service and a consistently clean club.

  • Assisting the Area Fitness Manager or General Manager in creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.

  • Actively listening to client concerns and addressing issues before they become problems.

  • Assisting the Area Fitness Manager or General Manager in guiding Personal Trainers through managing client relationships effectively.

Build a High Performing Team

Inspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.

Responsibilities include:

  • Contributing to an environment where employees thrive and look forward to coming to work.

  • Assisting the Area Fitness Manager or General Manager in onboarding and training qualified Personal Trainers.

  • Providing subject matter expertise and guidance to Personal Trainers and team members surrounding the administration of the fitness business, growing sales and revenue and client programming.

  • Support the Area Fitness Manager or General Manager in conducting regular progression meetings to assess performance and validate Personal Training certifications.

  • Responding to client and member requests and inquiries in a timely manner.

  • Addressing potential safety hazards and equipment or maintenance issues on the fitness floor.

  • Ensuring the fitness floor is clean, organized and presentable.

  • Working with new and current members to ensure awareness of the fitness programs offered.

  • Additional duties as assigned.

Achieve Measurable Results

Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.

Responsibilities include:

  • Consistently performing at or above daily index.

  • Supporting the Area Fitness Manager or General Manager in planning daily, weekly and monthly fitness sales, revenue and retention goals and monitoring performance towards goals, as determined by indicies.

  • Continuously seeking new avenues of prospecting including, but not limited to, call drives, special events in the club and approaching new members at point of sale.

  • Ensuring fitness products and services offered in clubs are aligned and consistent with the company's overall fitness strategy.

  • Scheduling and executing the full Fitness Orientation process from the needs analysis to sale.

Required Skills and Experience

  • Minimum of 1 year of personal training experience; corporate gym setting preferred.

  • BA/BS; preferably in fitness related field.

  • Current TSI approved Certified Personal Trainer certification (CPT).

  • Child & Adult AED/CPR certified.

  • Experience working with programs for data analysis.

  • Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

  • Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and TSI.

Scheduling Requirements

Due to the nature of the business, Town Sports International has specific scheduling guidelines for this position.

  • Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.

  • TSI does not authorize vacation time in the months of January or September.

  • This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.

  • Must be able to work twenty (20) hours per week in the Lead Trainer position.

  • Lead Trainers are permitted, but not required, to work up to twenty (20) additional hours per week, providing personal training, small group training and/or group exercise services, inclusive of any time necessary to prospect, plan, prepare for, or clean up after the services.

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Lead Trainer

Town Sports International Holdings Inc