Lead Teller

Xenith Bankshares, Inc. Montross , VA 22520

Posted 2 months ago

Position Description

This position is responsible for coaching, scheduling, and supervising all tellers within a branch in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

  • Provide excellent customer experience

  • Perform teller functions

  • Balance cash each day

  • Manage branch cash expectations including ATM servicing

  • Identify referral opportunities to contribute to branch goals

  • Supervise, coach, and train all tellers within the branch to meet branch goals

  • Assist Branch Manager with performance development of tellers

  • Analyze reports and coach accordingly

  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Union Bankshares' BSA/AML Policy and Procedures.

  • Identify risk and escalate concerns through proper channels

  • Develop and maintain knowledge of bank products, services, including other lines of business

  • Other duties as assigned

Organizational Relationship

This position reports to the Branch Manager.

Requirements

Position Qualifications

Education & Experience

  • High school diploma or equivalent required, associate's degree preferred

  • Previous cash handling experience required

  • Teller experience strongly preferred

  • Customer service experience required

  • Supervisory experience strongly perferred

Knowledge & Skills

  • Excellent customer service skills

  • Excellent oral and written communication skills

  • Ability to exercise sound business judgment

  • Proficient computer skills

  • Ability to handle multiple tasks with attention to details

  • Flexible, able to adapt to change

  • Shifts may vary for each position offering, depending on business need

  • Able to stand for extended periods of time and lift objects up to 30 pounds

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.

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Lead Teller

Xenith Bankshares, Inc.